EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (42%)
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Internet (36%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Crawley, Royston, Manchester, Haverfordwest, Islington, Bridlington, Bradford, Huddersfield, London, Birmingham, Taunton, Tower Hamlets, Preston, Croydon and Finsbury Park.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Crawley |
Internet | |
| Royston |
Phone | |
| Manchester |
Internet | |
| Haverfordwest |
Phone | |
| Islington |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Crabtree
(@crabrc) reported
from
Lambeth, England
. @EE it’s 14 days since I ordered a sim only plan from you guys. Nearly two weeks later, 10 calls to customer service, 2 visits to a store, still no working sim. Your staff are always polite and helpful, but your systems are utterly inept...1 of 2
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Chris Danks
(@christesla) reported
from
Ellesmere Port, England
@EE Hi Same issue it shows I have a addon expiring. But under my addons it shows none. I need to cancel Apple Music trial
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Claire Macina
(@claire_macina) reported
from
Ilkley, England
Thank @EE for rectifying @VodofoneUKHelp mistake and unbelievably bad customer services @Ofcom @MartinSLewis @guardian
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MoQasim
(@qasimo7) reported
from
London Colney, England
@EE terrible signal!!! Unreliable incompetent rubbish.
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Cara Marsh
(@caradyas14) reported
from
Pontypridd, Wales
So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡
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Jonny Clark
(@belfastroadster) reported
from
Dundonald, Northern Ireland
.@EE #broadband was down for about 10 minutes in #BT16 area this evening. It’s back up now but thought I’d report it 👍
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Keith King
(@diabeticguy) reported
from
Eastbourne, England
@EE instead of negotiating a good deal to keep me as a customer your staff spent the whole call slagging off competitors but they didn't want £50 upfront cost for the phone and was charging over £11 more a month for the plan. No thanks.
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
@EE Signal in TF5 area is poor and getting worse. So many no signal spots when I’m walking the dog. Sort 4g across the whole country before playing with 5g please.
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Andrew Clarke
(@Andycm2s) reported
from
Winthorpe, England
@ComplaintEE @EE Oh, so mobile phone manufacturers will be putting, "for external use only" on their products then eh. No, thought not. The other thing is. If I go outside I get very little signal at all, and as for the internet! Enough said. However 02 works fine outside and inside but not EE.
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Adam Dechanel
(@AdamDechanel) reported
from
London Colney, England
@IsItNealCaffrey @EE @HPWizardsUnite @Samsung @NianticLabs @WarnerBrosUK Not yet. I keep getting an error to check my signal or WiFi... Done both. No joy... No reply from any dev or provider yet.
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Phil Rogers
(@philmonkey) reported
from
London Colney, England
@EE Using hotspot on my iPhone XS - but exhibiting the same SSL problems I’ve been moaning about on here for the past few weeks - that said the laptop reveals more detail to the error
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Adam Siddorn
(@AdamSiddorn) reported
from
Birkenhead, England
@SarahLCatherine @EE That’s because @EE are shit and their adverts are dreadful
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Andrew Scates
(@andycov93) reported
from
Coventry, England
Why have I continually had service failure and network dropping for the last 2 days in CV2 @EE 🙃
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John Green
(@J_P_Green) reported
from
Bolton, England
@EE She can’t do anywhere near as bad as the magician - he was hopeless
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【A】【l】【i】【s】【t】【a】【i】【r】 【B】【u】【r】【n】【s】
(@gashead) reported
from
Hatfield, England
@EE I tried to check my coverage but no signal at Hadley Wood.
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Jonathan Creaser
(@jonathancreaser) reported
from
Richmond, England
No @EE service in #teddington at the moment. My phone says 'emergency calls only'
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Cat Eke
(@ceke9903) reported
from
Dereham, England
@EE No, been with EE for over 10 years of which about 5 with “fibre” Would love to know why this has dropped from about 5 which was still poor to this sorry figure
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𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴🦢
(@daflewis_botn) reported
from
Cardiff, Wales
@EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue
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Phil Huff
(@FrontSeatPhil) reported
from
Brampton, England
@packlam73 @O2 @EE That's not how that works (speaking as an ex-network guy who worked on building the EE née T-Mobile / Orange 4G network.) Also, EE were the only bidder ;-)
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Anne
(@Dancinannie68) reported
from
Exmouth, England
@EE help our landline died midday. Master socket is dead
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Melanie Lewis
(@melbluenose) reported
from
Parbold, England
@EE Hi David, I appreciate you reaching out, genuinely I do, but they are the questions your colleague should have asked. I posted on Twitter about customer service (or lack thereof) not the T&Cs of contract between a company and its customer. I’d prefer to DM or call. 1/2
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David Millward
(@DavidJMillward) reported
from
Dawlish, England
@TTSShumba @ThreeUK @ThreeUKSupport @EE @iansteele I’ll let you all know in the next day or two. @ThreeUK deadline for fix is this week. In the meantime, @EE have been super helpful.
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MHG
(@Mo_G786) reported
from
Peterborough, England
@EE shocking customer service
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Anne Bell
(@AybBell) reported
from
Stickney, England
Thanks @EE for being absolutely no help whatsoever in sorting out my email problem today . You are supposed to be ib partnership with @BT . #passthebuck #nosalenointerest
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Kathryn Williams
(@KathW80) reported
from
Cardiff, Wales
Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!
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The Michael Collins
(@MichaelCollins2) reported
from
Great Torrington, England
@EE I can log in, but the site doesn't work. If you see the images above, I can't transfer data.
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Timmy Temps
(@TimmyTemps) reported
from
Camden Town, England
Shocking few days of service from @EE this past week. But fantastic customer service earlier on hooked up another wifi connection on the broadband which has speeded everythingback up. Normal life can now resume.
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Sind05 🇬🇧🇬🇧🇬🇧
(@sindsind05) reported
from
Southall, England
@ComplaintEE @EE You don’t need to be representing this company with this sarcastic tone. Lucky my problems were fixed. Shame you can’t be though !
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David 🛸
(@DavidEscobarLDN) reported
from
Islington, England
@EE I've been waiting 6days to get my old PAYG number transferred to a new SIM only monthly contract with you. The advisors I've spoken to have lied to me stating it will be done within 24 hrs. If this issue isn't sorted today I'm cancelling the contract. Really disappointed.
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a sweet one 🌸
(@shumixox) reported
from
Manchester, England
@EE better pattern up your network I don’t pay to have 1 bar or network. 🥴