EE Outage Report in Ellesmere Port, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: phone, internet and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 20: Problems at EE
EE is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (42%)
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Internet (36%)
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Wi-fi (11%)
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Total Blackout (6%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent EE outage reports came from the following cities: Chester, Liverpool, St Helens, Birkenhead, Widnes, Cheshire West and Chester, Heswall, Runcorn, Upton and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
||
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Phone | |
| Liverpool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Chris Danks
(@christesla) reported
from
Birkenhead, England
@EE if I run Speedtest on my 5G I get around 300mb/s if I then tether my computer to the phone (3 feet away) the pc can only get 30/down 2/up. How come you restrict it?
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scousenatalie🌈
(@scousenatalie) reported
from
Liverpool, England
Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄
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Craig Pedder
(@Pedder_YT) reported
from
Sandymoor, England
Now that @GoogleStadia has enabled 4g/5g game play on mobile devices we need a partnership with the uks number one network @bt_uk @EE
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reg morris
(@gold123win) reported
from
Neston, England
Why #BTGroup are the parent Group responsible for @EE Communications Why are you in #Neston &local server using signal strength to prevent any interaction on #Twitter + my incoming calls It is a criminal offence breaking RIPA Act of 2000 on Communication @paulthedyer @pritipatel
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Uriel De Simoni 📖
(@Urieldesimoni) reported
from
Chester, England
Just for the record, @EE’s broadband internet service sucks. I thought it was good for you to know guys.
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💙Anne Celotti Williams 💙
(@annewillia) reported
from
Roby, England
Got to thank @EE today for their utterly tremendous customer service!
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C Charlie Tingle
(@cctingle) reported
from
St Helens, England
@EE of course the callback to get this apple watch working came in during the only 10 minutes of the day I couldn't answer it. Hasn't worked since it arrived. Profile issues or something.
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Nicky Dalton
(@1minimad) reported
from
Birkenhead, England
@EE my broadband is very slow and the router randomly goes off, I am getting fed up of paying over £40 a month for a service that’s bad
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Sam Kavanagh
(@samkavanagh09) reported
from
Sandymoor, England
@EE im on a iphone xs max but i dont think its the phone as ive not had this problem before
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CamRyalls
(@camryalls) reported
from
Chester, England
@EE when are you gonna pull that advert feat. @RitaOra . It's ******* awful. Even without her being a known covid rule breaker.
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@EE It is now fixed but having lost service for 24 hours for a change EE made. I went to the Chester Broughton store as chat and call centre were constantly unavilable
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Patricia Ann Farrell
(@Far3Farrell) reported
from
Halewood, England
@EE Been trying to contact support no response. I have taken SIM card out of iPad mini 4 then put it back in now can’t connect to EE? HELP
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Ryan Welch 🎱
(@RyanWelchUS) reported
from
Liverpool, England
@EE Still not working - night
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Rachel Moore
(@Rach141286) reported
from
Garston, England
@EE Hello. I need the issue sorting out with my numbers!! I’m getting a bit fed up now of being given different info!! Was told I would have a update by Friday last week and I’m still waiting for the update!! It’s been 2 weeks tomorrow and it’s still not sorted!!
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Andrew Morris
(@andrewemorris) reported
from
Liverpool, England
@EE I need to report a safety issue with your equipment on GT George Place, Liverpool but can't get though on your customer service line. Pleas send me the number for network safety issues.
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Johnny Яed
(@ralphtheblue) reported
from
Sandymoor, England
@EE @powelly83 Runcorn is down
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Mark Bingley
(@mark_bingley) reported
from
Prescot, England
@EE is your broadband service having problems in L34?
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Alison Maryon
(@scouser_alli) reported
from
Liverpool, England
@EE hi is there a problem with the payment system?
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ChrisD
(@christesla) reported
from
Birkenhead, England
@EE @EE I take it all back. It’s back to no service underground again today. I assume maybe 5G trials were on Monday and it boosted 4G and maybe things are reverted again today :(
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Denise McCarthy
(@denni_b) reported
from
Liverpool, England
New phone from @EE due today communication from @DPDgroup_news to arrange delivery instructions nothing followed no phone no help from @EEcust it @DPDgroup_news
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Lawrence
(@CatherineL10) reported
@EE no signal all day in PO1 1NB
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paul west
(@TheDreamSociety) reported
@EE oh dear me! Despite receiving a message to tell me my number had been ported to your network (from BT FFS!) it seems an error occurred. Shame your system didn't flag that..now the complaint that was raised has been closed in 15 minutes, where's the resolution?
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Pete Taylor
(@kimondo) reported
Hi @EE - I'm getting emails sent incorrectly to my address from a 'do not reply' address - is annoying as I can't reply and point out that I'm not a customer. - can you correct this?
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Darrell fletcher
(@Fletchmeister81) reported
@ee whats going on in the rhyl area had no signal now since last night, hope your moving over to 5g for it to be off this long
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Matt Falconer
(@Matt_Falconer) reported
@EE are you guys aware that calling 150 on PAYG hasn't been working since at least Saturday? We've got so many customers on PAYG who can't check their balance as they usually do. Any time frame on a fix for this?
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Gina Lina
(@GinaBush1) reported
@EE hi what’s going on with your service? It keeps cutting in and out and was on 3G for awhile and really needed the Internet at that moment in time. Thanks!
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Peter
(@PeterMcCormick4) reported
@LobbyLC @EE Fact check • Giffgaff is not run by o2, it’s run by Gifgaff and they use o2 for their mobile signal • giffgaff,Tesco, sky & o2 all use the same signal so one will not be better than the other • o2 signal in the majority of the uk is very poor compared to EE • EE is better
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Dr Kim Salmons
(@kimsalmons) reported
@EE No EE signal in Twickenham for the past three days.
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🐾Kate Spicer👣
(@spicerlife) reported
@EE Phone's stopped working and my email server no longer downloads from my EE address, so I can't reset my password and try to contact you, I'm in a bit of a quandary. I'm a non person. My landline can't be used without cutting out the email (other people working). HELP!
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Claire
(@claireathon) reported
@DavidCleaver10 @EE I'm in the same area and haven't had signal for nearly a week now