EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 392
Manchester, England 183
Birmingham, England 108
Islington, England 106
Tower Hamlets, England 96
Hackney, England 78
Southwark, England 76
Bristol, England 68
Cardiff, Wales 59
Glasgow, Scotland 55
City of Westminster, England 40
Lewisham, England 40
Chester-le-Street, England 39
Croydon, England 38
Leeds, England 36
Camden Town, England 30
Liverpool, England 29
Newport, Wales 28
Norwich, England 27
Edinburgh, Scotland 27
Southampton, England 26
Sheffield, England 26
Nottingham, England 26
Whitley Bay, England 25
Newham, England 24
West Bromwich, England 24
Colchester, England 24
Halifax, England 23
Coventry, England 23
Newcastle upon Tyne, England 23

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeeTHFC Mike E (@MikeeTHFC) reported

    @bt_uk It says no known issues, but whenever I try to switch provider, including yourself or upgrade my package with @EE , it says you can offer me 70+mbps but when I get to checkout it goes down to 30 and EE said this was due to this “issue” your fixing.

  • georgechalhoub George Chalhoub (@georgechalhoub) reported

    Been having dead @EE coverage in most spots in Oxford. To my surprise, Google Fi has better coverage than you. Looks like you have more money for ads than to fix your network. How embarassing is it that a US operator has better network coverage in the UK than you do?

  • stelk4 stel k (@stelk4) reported

    @EE i need the international&premium calls to be barred but the customer services are too busy minimum 30minutes wsiting time.

  • _nicks_tweets Nick (@_nicks_tweets) reported

    @EE help! I can’t browse a Austrian brewery menu. I’m closer to 30 than 18! Please remove the content blocker

  • TartanDavy1996 DJ Grant (@TartanDavy1996) reported

    @EE ee I need help urgently I'm flying tomorrow and my smart plan won't change to roam free says error online when I do it

  • s_unsworth89 Stephen Unsworth (@s_unsworth89) reported

    @EE Hey I have the Full Cover with AppleCare Services and was wondering how do I access the support on my phone as it doesn’t seem to recognise that I have it and that I have to purchase AppleCare+. How can I log into Support etc?

  • Helmethead___ Helmethead (@Helmethead___) reported

    Supposedly the “best” coverage in the #UK. Well @EE as my 4G broadband contract comes to an early end due the consistently shocking and atrocious service, I beg to differ. It’s been truly pants and good riddance to it. Never, ever again. Considering it? Don’t. It’s total rubbish.

  • MichaelIsteed Mike (@MichaelIsteed) reported

    @GlastoFestFeed Bullshit, basically off grid for the week if you’re on another network. Never known it be so bad. @EE

  • KateAyre21 Kate Ayre (@KateAyre21) reported

    @EE you need to sort your services out ASAP! I pay over £50 a month for my phone and my husband pays the same and for the past 2 months we have had no service! Missing important hospital, school and family calls. You're losing 2 loyal customers!!!!

  • Helmethead___ Helmethead (@Helmethead___) reported

    Supposedly the “best” coverage in the #UK. Well @ee as my 4G broadband contract comes to an early end due the consistently shocking and non existent service, I beg to differ. It’s been truly pants and good riddance to it. Never, ever again. Considering it? Don’t. It’s rubbish.

  • RCBG2020 B (@RCBG2020) reported

    Hi @EE it’s time to upgrade and I need to get a new perks discount code. No matter what I do I cannot log in, I ask for a reset email and it never arrives. I’ve been trying for a few weeks now and no reset email to any of the possible addresses. Not sure where to go next? Thanks!

  • WhispererVein TheVeinWhisperer (@WhispererVein) reported

    @EE is there a problem with your IT? All afternoon yesterday we tried to purchase a sim plan for our son and now we've finally managed to get on and do that the email links won't verify his registration for an account

  • lien60 neil venton (@lien60) reported

    @EE Good evening still having trouble dropped out twice with in a minute. Plus I am sometimes getting a beeping noise during a call and I can’t here the person I am on the phone to

  • Helmethead___ Helmethead (@Helmethead___) reported

    Supposedly the “best” coverage in the #UK. Well @EE as my 4G broadband contract comes to an early end due the consistently shocking and non existent service, I beg to differ. It’s been truly pants and good riddance to it. Never, ever again. Considering it? Don’t. It’s rubbish.

  • salvxtion char 🌻 (@salvxtion) reported

    @EE internet keeps dropping every 10 mins; help!!

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