EE Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: phone, internet and wi-fi.
The latest reports from users having issues in Cardiff come from postal codes CF10, CF24, CF14, CF11 and CF37.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 20: Problems at EE
EE is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (42%)
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Internet (36%)
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Wi-fi (11%)
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Total Blackout (6%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Newport, Hengoed, Rhoose, Caerphilly, Barry, Weston-super-Mare, Tonypandy, Pontypridd, Porth and Penarth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Wi-fi | |
| Cardiff |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
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K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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used to be @Jelcics
(@Jakesmummmm) reported
from
Barry, Wales
@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
EE Issues Reports
Latest outage, problems and issue reports in social media:
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gask85
(@GugoGaskin) reported
@EE never trust or use these for a mobile deal. Scamming bastards that lie!!!!
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John Downes
(@John_2799) reported
@EE With the option EE offers to "swap" my phone anytime if I want to upgrade, does it matter what condition the phone is in? Because mines in pretty bad condition multiple cracks front and back).
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Tom
(@tominyorks) reported
On the phone to @EE - what a load of crap your upgrade offers are! Guess it's a move to @VodafoneUK then
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sarah ✨
(@englishpearl_) reported
@EE so, to confirm, you only offer the legal minimum and no other get out clause if the signal isn't good enough, and i have 14 days to see if it's good enough for my needs before being trapped in a 2 year contract?
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Ruth
(@ruthjones92) reported
Hi @EE , is there a problem with data roaming in Greece today? My phone has been showing E all day. I’ve tried manually selecting other providers (Wind GR & Vodafone GR) , but it won’t connect to them
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EMS
(@ellsuff2311) reported
@EE Your site is the biggest piece of **** I've ever used. Tells me j can upgrade on 2 of my lines then tells me no plans available for every single device I look at. Go **** yourselves. Guess I don't upgrade & just cancel my direct debit then. 🖕
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dan
(@dantheman19970) reported
@englishpearl_ @EE Yes the answer is done it with ee with my old postcode but they would have to make sure its not a outage and it's something they can't fix
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Shelly7uk
(@Shelly7uk) reported
@EE I am having the same problem as last 2-3 months with not being able to gift data from from a number in family account to the other. And as all the data only refreshed yesterday it's not because the unlimited sim has used 100GB.
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MIGHTY MO
(@dubaluba86) reported
Why are you banned in darlington @EE .... signal is like I'm on the moon wherever I go... £113 a month not to be able to use my phone.#thankgodforpublicwifi
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Marc Melton
(@marcusmelto) reported
@EE the bill amount in my app is in correct still despite having made a payment towards it. Worried that service will be suspended. Also should be able to email EE for service issues.