Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Sutton, Bushey, Tower Hamlets, Croydon, Milton Keynes, Bristol, Ipswich, London, Hackney, Ilford, Ealing, Paddington, Royal Tunbridge Wells, Romford and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton |
Internet | |
| Bushey |
Internet | |
| Tower Hamlets |
Total Blackout | |
| Croydon |
Internet | |
| Milton Keynes |
Wi-fi | |
| Bristol |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shane B
(@tuxedotsb) reported
@virginmedia hello? I need help. The engineers left an incomplete job! And wires are all hanging out. I’ve tried to call and waiting over 2 hours to only be hung up on! Great customer service here..
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Tim Shaw
(@TimShaw_Infra) reported
Cut off 5 times. Over 2 hours on phone. Spoken to 7 people in 3 departments and no resolution. Disgraceful customer service @virginmedia
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VirginNoMedia
(@virginnomedia) reported
@virginmedia @mrkevkennedy We are just as likely to be able to help though.
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Meganaimee
(@MeganAimee12) reported
@virginmedia I’ve tried but can never get through and every time I’m told my issues will be solved there not
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VirginNoMedia
(@virginnomedia) reported
@Jon_Tom75 @virginmedia We would have thought as an existing customer you’d be use to having no broadband, where we feel it is essential that new ones get to experience how bad we are.
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chris floyd
(@mrchrisfloyd) reported
@virginmedia over 30 hours without internet now. The time for “estimated fix” has been changed 9 times since yesterday. It now says 10am today. What you think the chances are the time changes again? Sort it out in the NR30 area. @Ofcom is this amount of time acceptable?
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Fight Milk
(@Liam88714344) reported
@virginmedia It is now back on, experienced the whole of yesterday without it on and this is worse as we have people working from home here, we pay a lot for your service so I would hope there would be some sort of compensation
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Dan Jackson
(@danj2k) reported
@virginmedia no, it says "no known issues" but my internet's gone up and down at least 2 or 3 times this morning. I ran your test (using 4G on my phone) but it said there weren't any problems with the line.
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Andy Mc 💙
(@AndyRAFC69) reported
@plc69 We have Virgin Media and it’s overpriced and ****, but the broadband is very good. We threatened to leave recently and got a better deal and lots more channels
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Saurabh Rana
(@Mr_Saurabh_Rana) reported
@virginmedia Called Virginmedia, Jonathan picked and did cut the phone abruptly, again called phone received by Ajay, he assured me its sales team issue passed my phone..
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Sue Lockwood 💙
(@Sweee42) reported
@virginmedia It’s ok at the minute but it’s only a matter of time until it happens again. The signal seems to drop out and then I have to reboot. Don’t mind once in a while but not several times just to get through a film!
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VirginNoMedia
(@virginnomedia) reported
@Mr_Saurabh_Rana @virginmedia We are so sorry to hear this. We have sent you an email explaining how to get the best out of your broadband, but is seems to have bounced back. Is there an issue with your connection?
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Jon_Tom
(@Jon_Tom75) reported
@virginmedia So basically you are trying to twist the truth by saying all your current services are essential when it's a fact they are not. Installing a TV box for a new or existing customer is non essential yet you still do it for new ones. Fine when it suits you !!
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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Sam Leach
(@stormbrewery) reported
@virginmedia complaint raised 6 weeks ago not resolved, how can I escalate this?
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Gemma Anson
(@Gemntilly) reported
@virginmedia He didn't say, just that they would be out to fix it.
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Victoria Silvey
(@vickiesilvey) reported
@virginmedia I have checked and there are no known issues. I think it's the box but I'm fed up of being given more over the phone instructions and still have the same issues
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agentGinger
(@agentginger) reported
@virginmedia No complaint reference, no reply.
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Elliott
(@Elliott10210) reported
@AodhanORiordain @VMSportIE Clearly never watched Europa league coverage or champions league coverage on virgin media. Sticks the channel on once and makes an assumption. No wonder Labour are on 4% in the polls and going further down.
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Shaun Grant
(@ShaunGr66308379) reported
@BainzyC All scams, from inland revenue, d.v.l.a ,virgin media, I had them all. Take no notice, if they were legitimate they would contact you by letter to say there is a problem. If they ring you tell , tell them to put in writing, them contact the real dept, they will confirm its a scam
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chris floyd
(@mrchrisfloyd) reported
@virginmedia It’s fixed now. But I’m told no refund or anything until after 24 hours, which it has been. But just spoke to you again on the phone and now told 48 hours. That can’t be right. I’ve been told 24 so surely has to be followed up with @Ofcom. Loss of service for 38 hours total
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Shaomeeng
(@shaomeeng) reported
@virginmedia @robertl54592803 The phone calls were recorded! You will have open them to feel your poor and time wasting service. You will be stressed out if you put your feet in customers shoes
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myPolitico🐬 #PoliticsIsDead #SaveYourself
(@myPoliticoUK) reported
@virginmedia A communications company doesn't have an email address? Great..........🙄 I'll sit on hold for another hour to be cut off again then, all the while paying you for a service I'm not receiving. Thanks for the suggestion 👏👏
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Lyla A*+
(@LolaKissesDeath) reported
@virginmedia I’ve seen something about it being a problem in the area
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Cheryl
(@chezzaa94) reported
@virginmedia Your business is such a joke. Over 6 hours on hold in just 1 week and constantly getting cut off. You are blatantly ignoring our official complaint.l and continue to charge us when we have left because you don’t cover our new home. DISGRACEFUL
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Lyla A*+
(@LolaKissesDeath) reported
@virginmedia is there a issue with broadband? I can’t phone n check as my landline phone is rubbish and I’ll be on hold for hours
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David
(@dave_caller) reported
@virginmedia having internet issues in Bournemouth. Have turned hub3 off and on and also rest hub but connection drops out. When it’s on it’s only 18.3 Kbps download speed before losing connection. No issues shown on your website. Please fix the issue 🙏
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
@virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.
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VirginNoMedia
(@virginnomedia) reported
@virginmedia @KillerKitten281 In all honesty, we cannot help in any way shape or form, but we can ask you to tell us the same information you have already given 100’s of times and then tell you to call the help line that you are complaining about. Does that help? Oh, and have you tried turning it off and on?
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Sarah Diggens
(@sarahdigy) reported
@virginmedia is there an issue is the So30 area we keep reporting faults and it’s coming back saying there isn’t one yet we have very little connection