Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1061
Birmingham, England 308
Manchester, England 297
Croydon, England 254
Leeds, England 250
Dublin, Leinster 154
Tower Hamlets, England 148
Ealing, England 145
Hackney, England 145
Ilford, England 134
Islington, England 123
Glasgow, Scotland 110
Southwark, England 93
Bermondsey, England 84
Edinburgh, Scotland 80
Liverpool, England 79
Bristol, England 79
Bushey, England 75
Enfield Town, England 75
Southampton, England 68
Nottingham, England 67
City of Westminster, England 67
Newcastle upon Tyne, England 63
Harringay, England 55
Derby, England 54
Reading, England 54
Cardiff, Wales 51
Leyton, England 50
Camden Town, England 49
Lewisham, England 49

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • juliestevens2 julie delaire (@juliestevens2) reported

    Virgin media internet down in SW16 ... Dropping in and out for last few hours , now nothing grrrrr

  • Emily_rgn Emily (@Emily_rgn) reported

    @virginmedia I have been on hold for 1.5 hours, then hung up on, written a complaint on your web form when pressing submit it clears the form without sending, and now cannot get through to anyone on your help desk. Less than useless, would never recommend 😡 #customerservice

  • Dino_man84 dino_man (@Dino_man84) reported

    @virginmedia if I upgrade to hub 3 to get better WiFi, (poor atm),do I need to upgrade my TV box and lose all my recordings? My monthly bill has been increased from March, & working from home, I need more reliable, fast Internet access... 1/2

  • Emily_rgn Emily (@Emily_rgn) reported

    @virginmedia But no one is ever available to help, 1.5hrs old hold then hung up on - no one to answer on line live chat? Horrendous customer service.

  • Dino_man84 dino_man (@Dino_man84) reported

    @virginmedia...2/2 I tried finding help in the apps/website but kept getting redirected in a circle. Thanks

  • grainyrex Gráinne Stephens👑🦄 (@grainyrex) reported

    At this rate @virginmedia are gunna be replacing my router because I’m about to kick it up and down my street. Virgin WiFi is SHITEEEEEE

  • GuseensLV Gusts Golubevs (@GuseensLV) reported

    @virginmedia no one is using my internet and from 200mb/s dropping to 20mb/s or less WTF Virgin have contacted you have check services its allways saying everything running smoothly FIXIT THEN!

  • coupe_garry Garry (@coupe_garry) reported

    @virginmedia Too right I will raise a complaint!

  • Barrywfinnegan Barry Finnegan (@Barrywfinnegan) reported

    @ChristianPeyton Cancel that engineer booked this morning @virginmedia, Internet working fine

  • nat_1003 Natalie Hadley (@nat_1003) reported

    @virginmedia due to bad customer service and 6.5% price Increase as of 1st March (way over 4%) I want to cancel my contract. Tried for a week now no response and I have 5 days left! Respond

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    @virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!

  • itsnadine_ abena (@itsnadine_) reported

    Virgin media fix your shitty internet ******* hell

  • DEPtones 🇩🇪 DEPtones ⚒️ (@DEPtones) reported

    @virginmedia Not much help today. Virgin login for Sky Sports didn't work yet again so missed all sport and live football today, and it only just started working. Seriously slow getting this fixed and very slow response to upset customers who had their sport viewing ruined, twice in 2 weeks.

  • roofeisonfire__ 5️⃣5️⃣ (@roofeisonfire__) reported

    @virginmedia About 10 times a day my WiFi just randomly turns off it’s a ******* joke get your stupid WiFi sorted yous are an absolute shambles

  • SvetlanaJones4 Svetlana Jones (@SvetlanaJones4) reported

    @virginmedia The internet has been on and off for the last few days in BS6 area. The signal is very weak or no signal at all in all rooms in my flat. Have been with Virgin for over 4 years and don’t remember having such problems. Any explanation please

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