Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR0 and SE25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Bermondsey, Streatham, Ealing, Wembley, Southwark, Dagenham, Croydon, Orpington, Mitcham, Newham, Islington, Carshalton and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Paddington |
Total Blackout | |
| Bermondsey |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@virginmedia is down. Area 3. Please fix ASAP.
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Please note that I do not consider the complaint closed. That I feel you are bullying me to agree to this. And that I have clearly expressed my dissatisfaction accordingly. Please note this. Thank you.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Michael harrison
(@mackenziedarcy) reported
from
Stratford, England
@virginmedia The finer details are you are putting my £4.13 bill up by £9 with 2 years left of my contract, disgusting customer service
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Jonny
(@jonnytbonewils) reported
from
Camberwell, England
@virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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The Only Way Is Sussex
(@ali1m) reported
from
Redhill, England
@virginmedia No, it’s showing No Known Issues
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson
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Sergio
(@Sergios_13) reported
from
Paddington, England
@virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia router says access denied for internet connection and I’m without broadband service.
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
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aliyah
(@_aliyahfaith) reported
from
Lambeth, England
Virgin media is the worst broadband ever!
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Darren Hall
(@dhall1ootball) reported
from
Biggin Hill, England
@virginmedia @macsean14 Are you actually for real, hes told you about his lengthy problems and how long he’s been on the phone to get through and you pass him off with another dial up so he can ‘waste’ more of his family time to call you numpties back #shockingcustomerservice #watchdog #virginmedia
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camisyfl
(@camisyfl) reported
from
Camden Town, England
Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia It's not good enough. Just sort it out. You know as well as I do Robert that your corporate word is meaningless. I am out of the country for some days. What bit of that don't you understand. Just offer me a solution
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Neil Clark
(@NeilClark1912) reported
from
Eltham, England
@virginmedia down again what a surprise 🙄 no wi fi again!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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WorldWideChels
(@WorldWideCheIs) reported
It’s criminal from @virginmedia to pay for 600mb at a crazy amount of money yet I’m not able to upload or stream in peace. 5 min upload for 10 mins takes 1 hour 15 min, streaming quality decreased and can’t do anything to fix it, useless customer service and you’ve lost me a lot.
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Dan
(@hadtheastraclot) reported
@Trailer_Swift69 @virginmedia My mrs waited 26 hours , right through the night , had lunch, dinner , tv bed , breakfast , lunch then got a reply . Disgusting service.
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Dan Hanshaw
(@Dan_H29) reported
@Joewilkins14 @richardbranson @virginmedia What’s their customer service like?
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Joanne Dunne 🐧🐧
(@jodunne66) reported
@virginmedia I don't have much mobile data left. If you could tell me how I can work on Monday without internet, that would be a great help
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Ceri Robson
(@purplemonkey790) reported
@virginmedia Well I'm trying to cancel my service with you due to WAY overpaying for a service that I can get much cheaper elsewhere. So now I have to pay for 3 more days of terrible internet connectivity due to a 3 hour wait on replies?
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Paul
(@pcornwall89) reported
@virginmedia I can never get through on the phone, live chat palms me off to a WhatsApp conversation and then I never get a reply or after 2 minutes the ‘agent’ asks if we’re still connected because I haven’t immediately responded and I end up back at the start…
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John Ware
(@JohnWareWCP) reported
@virginmedia @LutzSchueler you need to know how utterly appalling the customer service is from @virginmedia
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WorldWideChels
(@WorldWideCheIs) reported
@jamestennyson22 @virginmedia It’s depressing for real, really bad and I pay a lot
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Michele Aaen
(@MicheleAaen) reported
@dannybryant1987 @virginmedia We’ve been down for 8 days. No-one will help us in “customer service”. Appalling company.
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maddy
(@maddyb84) reported
@virginmedia Please can someone call me this is a photo of our latest update. Totally unacceptable for the amount of money we pay for this service