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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (66%)
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Website (16%)
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Login (11%)
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Transactions (4%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Ellesmere Port, Manchester, London, Lichfield, Chesham, Newcastle upon Tyne, Kettering, Boston, Barrow in Furness, Bangor, Llandudno, York, Ruthin, Swansea and Bradford.
| City | Problem Type | Report Time |
|---|---|---|
 Ellesmere Port |
Mobile App | |
| Manchester |
Mobile App | |
| London |
Mobile App | |
| Lichfield |
Mobile App | |
| Chesham |
Mobile App | |
| Ellesmere Port |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Geto
(@Geto29218812) reported
@HSBC_UK Hello, I tried to make a transaction to Alixpress and I got a message to answer with Y if it's me but I don't have money in the phone card to answer you Don't block my card
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Richard Porter
(@richdporter) reported
@HSBC_UK I’m still waiting for a reply to my message dated 20.3.23. Has my complaint been noted and when will I receive my original Will. Totally unacceptable service. I look forward to your response!
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Gemma Hennessey
(@Hennessey2Gemma) reported
@HSBC_UK As a super anxious person you have set me off this morning. Trying to activate my banking app as I have a new phone and you block me because I didn’t enter the correct number once I rang up (which Is rubbish as I wrote it down) then when I rang to sort it out, I answer
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John
(@jerouse) reported
Dear @PostOffice it seems silly to order a cash depositing service at your branches and then decline to take all the money as it’s too much (£690)…. Also no @HSBC_UK easily accessible either. ****** system.
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Rachel Ward
(@rchlwrd) reported
@HSBC_UK How do we get in contact with a real human, not a chatbot or unhelpful 'help' pages? Online access to an account has been revoked and we have a large Nursing Home bill due tomorrow! no amount of 'reset' is working.... HELP
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Pratyush Sarup
(@PratyushSarup) reported
2 hours of my life I will never get back. Thank you @HSBC_UK #hsbc #premier for a joke of a 'service'. 2 hours and still not an inch forward in what should be simple. One team putting it onto the next. That's not great #customerexperience nor streamlining.
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Ian
(@Ian46371418) reported
@sashayanshin @HSBC_UK Bring it to a branch..... if it hasn't been closed down in favour of telephone or online banking. Seems like a big step back in what they are trying to achieve. Crazy
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claire kirby
(@clairek32107793) reported
Shame on @HSBC_UK they cannot resolve an issue for my 86 yr mum after spending hours on the phone with her and the bank ... We sadly will have to use the ombudsman all because they can't solve a email issue for loading google pay 😡poor show @HSBC_UK
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adam smith
(@aahs10) reported
@HSBC_UK Comedy from @HSBC @HSBC_UK the saga continues. 3 bank visits in london to try and fix and no progress or resolution. I give up. This isn’t good enough
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Letsflyletsflyaway
(@Lovetogoaway) reported
@HSBC_UK Premier customer. Trying to sort out for internet banking for my 11yo's first account. Absolute nightmare. Your team are incomptent and useless.
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John Gary Jones
(@WelshTosser) reported
@MartinSLewis @HSBC_UK extremely slow to pass on the interest in savings and ISA accounts, but be sure my mortgage has gone up!
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Pratyush Sarup
(@PratyushSarup) reported
@HSBC_UK can you please explain why your #premier service is so pathetic, its not even a service really other than an opportunity to be frustrated? Deeply disappointed after being on the call x2 hrs and repeating info 3 times and still no resolution.
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Abel Dzienciolski
(@abeldzi) reported
Hi @HSBC_UK I would like to know if the HSBC Kinect accounts support SEPA B2B. Thanks
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Tim Mackenzie
(@SW20Macca) reported
Seriously, how the f*** do @hsbc_uk run a business with their website, which I have to use because their app can’t do all normal banking transactions. Telling me I’m logged then gives me a 404 error and says I’m not, f***ing amateurs #useless
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Letsflyletsflyaway
(@Lovetogoaway) reported
@HSBC_UK Your team wanted to go through security with my 11 year old. Wouldn't budge. Asked to be transferred to Premier team so put me through to the payments team who aren't trained in this and can't help. 4 calls so far in 5 days and zero progress.
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spamvicious 🦻🏻🦻🏻
(@spamvicious) reported
@HSBC_UK I’ve just had missed called and text message from you saying I have to urgently call fraud prevention but I’m deaf as I have been for the last 25 years I’ve been a customer of yours.
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Tom Nelthorpe
(@nelthorpe) reported
@HSBC_UK It's not a business account issue at the moment. It's a personal account issue. Though I may end up making it a business account issue as well.
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Sandra Wallace
(@SandraW17259355) reported
@HSBC_UK Totally frustrated and angry! Wasted an hour on the phone this morning! 3 different advisors all singing from different song sheets. Issue still not resolved! # Terrible customer service! # disgusted
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A Dark Adapted Heart
(@adarkadptdheart) reported
Signing up for an @HSBC_UK credit card as a new customer, in order to do a balance transfer, has been one of the most confusing, least usable transactions I've ever been through.
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A Dark Adapted Heart
(@adarkadptdheart) reported
@HSBC_UK Best bit was the bit where the online bank on the desktop asks you for a security code, but not the one you've just created on the phone call, then activated on the mobile app. It's a new, specially generated one, and the first step to get it reads, "DON'T sign in to the app".
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Niall Quinn
(@NiallQuinn91) reported
@HSBC_UK I've managed to get round to calling and now have to wait up to 7 days for a security code to be posted out to pass authentication as I forgot what my card limit was. Horrendous service, and I will be closing my account as soon as I am able.
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Graham Morrison
(@Moggie10) reported
@financialombuds trying to resolve an issue with a credit card balance transfer that wasn’t completed correctly with @HSBC_UK since February 15 and yet no resolution and I’m paying for a transfer that hasnt been done
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A Dark Adapted Heart
(@adarkadptdheart) reported
@HSBC_UK ...All to get a code to access the thing I *do* want, which is to use their online banking site on my desktop computer, not my phone, to check that they've transferred the balance, which was the whole point of setting up the card.
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Faith Nitzsche
(@fanny_silfanny) reported
@jpmaddox17 @HSBC_UK I'm sorry to hear about your frustrating experience with HSBC UK customer support. Stay positive, it's great that you're persistent and patient enough to wait for a response. #KeepTrying #CustomerServiceStruggles
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Amelia Munford
(@Amy_6792) reported
@HSBC_UK …..the major worldwide bank with no bank accounts for under 7 year olds. Awful, considering all the ‘encouragement’ for children to realise the value of money, save, etc etc.
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ConanTheLeader
(@ConanTheLeader) reported
@HSBC_UK Is HSBC able to send the mobile banking app activation code to foreign telephone numbers? I have tried speaking to a support agent multiple times and each time I am told a ticket will be made and then there’s no follow up. I urgently need to check my account details.
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Chris
(@ChrisJBeck99) reported
@HSBC_UK It is currently not possible to set up a standing order from my current account to pay my Council Tax. I have tried this with both the mobile app and website. I can only make a single payment. Problem has been there since Friday, please advise.
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Sandra Wallace
(@SandraW17259355) reported
@HSBC_UK Still not getting any answers. Your customer advisors in India dont seem aware of the services you offer and the ones based in England offer you services then suddenly they apparantly don't exist! Very annoying to your customers #terriblebank#terriblecustomerservice
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Cherry B
(@KisssNBumFlicks) reported
@HSBC_UK your mobile banking is down how do I get into my account?
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Graeme Robinson
(@graemerobinson_) reported
@HSBC_UK business banking. let me down beyond belief, gave me £100 for the stress, stress is still there so the £100 has gone to @MarieCurieNE