BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1511
Manchester, England 377
Birmingham, England 368
Croydon, England 278
Tower Hamlets, England 237
Leeds, England 227
Islington, England 205
Hackney, England 200
Southwark, England 172
Bristol, England 169
Ealing, England 132
City of Westminster, England 126
Glasgow, Scotland 124
Liverpool, England 116
Cardiff, Wales 108
Bermondsey, England 97
Newcastle upon Tyne, England 96
Edinburgh, Scotland 80
Harringay, England 72
Southampton, England 72
Enfield Town, England 71
Lewisham, England 69
Leyton, England 67
Reading, England 63
Camden Town, England 62
Sheffield, England 60
Paddington, England 60
Nottingham, England 59
Leicester, England 57
Wembley, England 54

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • kalpstweet Kalpesh Patel (@kalpstweet) reported

    @bt_uk Thanks but apart from telling there is a fault there is nothing else. I was with Plusnet for several years and didn’t have any faults. I’m with BT for one month and have a severe fault and am down for days. It’s simply not good enough and your fault management is extremely poor.

  • neilbell3 Neil Bell (@neilbell3) reported

    @Andy_Tbay @LLSonline He was gutted he had no Choice the red cont... btsport darke is worst than him💩

  • louise_gaul Louise Gaul (@louise_gaul) reported

    Anyone else's @bt_uk internet gone down within the last hour? Flashing pink lights in our house 😣

  • liamch_88 Liam Charlton (@liamch_88) reported

    Have @bt_uk @OpenreachHelp finished the fibre build to my house? No. Is my internet still crap. Yes

  • JMilner19 Jon (@JMilner19) reported

    @bt_uk LIARS. BT IS NOT FIT FOR PURPOSE. POOR SERVICE.

  • Skyseller67 Doug Smith (@Skyseller67) reported

    @bt_uk I have a complaint code and they said they’re calling back today.

  • Will999 Will Porter (@Will999) reported

    @bt_uk Hi, there was /is no hazard to completing in the install. If this is how your treat new customers then I don’t want your broadband service please arrange collection of your equipment ASAP

  • askRamm Ram Morla (@askRamm) reported

    @bt_uk my broadband fiber connection is very choppy and I completely dissatisfied, how can I get appropriate resolution?

  • JMountford3 James Mountford (@JMountford3) reported

    @bt_uk Hi, I have been getting really high ping around this time in the evenings over the last couple of weeks, after a few years of no issues and no noticable fluctuation. Can you fix this please?

  • mikkemukk Moko Jumbies (@mikkemukk) reported

    Five minutes ago Darke says Wycombe looking leggy from a 16 day break. Now says they still have bundles of energy. Garbage . #btsport #WYCTOT

  • Jayne2502 Jayneyboo (@Jayne2502) reported

    @bt_uk a warning to potential customers. Don't change from your current provider. I should have learned my lesson from last time I was a BT broadband customer. Worst service ever. Should be BT as in Buffering Totally.

  • rourke_fred FredORourke (@rourke_fred) reported

    @bt_uk I’ve used it to report every time. I think I have like 4-5 issues going at the moment.

  • DanieIShepherd Daniel Shepherd (@DanieIShepherd) reported

    @bt_uk Alannah, I’m a BT Halo customer, how do I go about getting the promised 4G mini hub whilst my connection is down? Really need it as everything relies on the internet here, even my hot water!

  • Neill_Peel NeillNeillOrangePeel (@Neill_Peel) reported

    Really hoping that the @bt_uk @BTCare " Tech expert" can sort my failing WiFi today. For the past week, I've had 'connected- no internet', 'no network available' and all sorts. 3 hubs not connected...Unable to stay logged on, despite what the router stats say... Fingers crossed!

  • roddersnotdel jacko123456789 (@roddersnotdel) reported

    @bt_uk My speeds dropped, got a message from BT asking when it was convenient for them to send a engineer round to fix it, fixed next day, brilliant service

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