BT (British Telecom) Outage Report in London, England
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The latest reports from users having issues in London come from postal codes EC4R, SW8, RM11, SE27, E11, E1, SW95 and SE26.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (60%)
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Wi-fi (15%)
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Phone (10%)
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E-mail (8%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hampstead, Bermondsey, Camden Town, Barking, City of Westminster, Colindale, Southwark, Leyton, Islington, Wembley, Lewisham, Eltham, Hackney and Isleworth.
| City | Problem Type | Report Time |
|---|---|---|
 Holborn |
Internet | |
| London |
Internet | |
| Hampstead |
Internet | |
| Bermondsey |
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| London |
Internet | |
| Bermondsey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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sarvar mojgani
(@gains_guru) reported
from
Bromley, England
@bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
@bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.
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Shoulder Doctor
(@ShoulderDocUK) reported
from
Bromley, England
@bt_uk Only three times. No offer of compensation. No confirmation of resolution
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Anne De'Ath
(@AnneDeAth) reported
from
Harrow Weald, England
@bt_uk Sorry, doesn't work. Text fails to send.
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Jon Edwards
(@Jon_Edwards_) reported
from
Bromley, England
Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!
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James
(@jimflit) reported
from
Wandsworth, England
@bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted
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Barry French
(@Barry2103) reported
from
Richmond, England
@bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.
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Jamie Lyons
(@JamieLyons97) reported
from
Paddington, England
@bt_uk been on hold for 1.5 hours and no one is answering. Internet has gone down 4 times in two days.. ridiculous
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Jess Brittain-George
(@jbrittaingeorge) reported
from
Hackney, England
Hi @bt_uk I’m a teensy bit baffled why you sent my new router and hub to a different address than my billing address, but Royal Mail have returned to sender so could you fix it? I *really* don’t wanna spend another hour on hold to CS.
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Chloe Rose
(@chloe_rose812) reported
from
Kensington, England
@bt_uk The issue isn’t yet sorted, I was told yesterday it should be sorted by 23:59 tonight
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Julie Winchy Winch
(@juliewinch) reported
from
Bexleyheath, England
@bt_uk why has my broadband been so bad for 3 days now !!
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James Martin Charlton
(@jmc_fire) reported
from
Stratford, England
.@BTCare I’m having a lot of trouble with my MyBT account- it won’t let me reset password; I’m in despair going around in circles.
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Richard Small
(@letter_presser) reported
from
Richmond, England
@bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
@bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!
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Toby
(@7Ten) reported
from
Ilford, England
@bt_uk I've never seen a promotional tweet backfire so badly. Every single reply is negative, slating BT
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Jess Brittain-George
(@jbrittaingeorge) reported
from
Hackney, England
Unsurprisingly, 16 minutes into being on hold to @bt_uk I’ve gone from “Can I change my plan so it’s not a rip off?” to “please refund me so I can **** off to another provider” @comparethemkt says I could be paying HALF of what I pay now. #bt #broadband #comparethemarket
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Sonja McLaughlan
(@Sonjamclaughlan) reported
from
Richmond, England
@paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?
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Paul
(@Pauljar58453395) reported
from
Hounslow, England
£14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague
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Mij➶
(@siancanseeyou) reported
from
Barnet, England
@bt_uk my internet is running slow once again. Honestly it’s the worst broadband I’ve ever had. Before you tell me I have to split my devises or something, I literally have a tv and phone running off it! Please sort it out!!😡#btbroadbanddown #cricklewood
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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TW
(@tomoyonx) reported
Hi @bt_uk. Just wondering what the broadband fault in the Brighton area is being caused by? There is no report on your website but I reported a fault 5 days ago and my neighbours and I have experienced slow internet since this day. Speeds are currently between 3-5mbps.
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Ben Barker
(@Ben_Barker1989) reported
Still no internet from @bt_uk. As a new customer I’ve had a terrible experience so far.. hopefully they’ll actually sign our order off today that was put in weeks ago. It actually mad how companies take your money and expect you to wait when they’ve made a mistake..
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Dan 🤙
(@DanHadouken) reported
Massive shout out to @bt_uk customer service today for sorting out our router and connection issues. I had been with @virginmedia for the past few years and its safe to say BT helped me more in the last hour than Virgin Media ever did whilst I was with them #CustomerService
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Sarah
(@sjphalp) reported
@bt_uk hi BT we’ve been without WiFi for 2wks, had an engineer app today, no one showed, no contact, on hold for 45 mins, got through to someone who then hung up on us - sure you can imagine our frustration, any way you can help please as it’s becoming a joke (not a funny one)
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Karen Deighton
(@KarenADeighton) reported
@btbusinesscare @bt_uk Yes we keep getting told it’s being dealt with but it never gets resolved! Appalling customer service! I have no faith in anything you say anymore 🤬
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Mat Robinson
(@frootshoot) reported
@glazersout93 @LeicesterTigers @btsport have deemed all rugby to be unimportant, so you have to go to the red button on BTSport 2 - then select from the menu, but it s only in old crappy blurry video and crap sound. You have to want to watch German football to get modern TV standards.
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samuel waite
(@samuel_waite) reported
@bt_uk I’ve been on hold on that phone number for 2 hours and 23 minutes now it’s no help, no one answer
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samuel waite
(@samuel_waite) reported
@bt_uk @47AEH Spent 2 hours each day on for the past week trying to get through to speak to someone about the wifi, the customer service is absolutely shocking wouldnt recommend if you want fast replies and good customer service, especially from the first blue chip company
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John
(@johnskazz87) reported
@bt_uk we have been left with no internet for 2 days...when working from home this is a disaster! Openreach engineer was meant to come out Friday but never turned up! Please help!
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Paul Olorenshaw
(@olliefibro) reported
@btsport @btsportfootball your football coverage is terrible the idea of a commentator is to commentate not give us a history lesson and suck up to the big name players and teams. Sort it out