Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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If you are having issues, please submit a report below.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (53%)
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Internet (31%)
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Total Blackout (10%)
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E-mail (3%)
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Wi-fi (2%)
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TV (%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Rotherham, Croydon, Glasgow, Northwich, York, Birmingham, Leeds, Barrow in Furness, Dundee, Southampton, Minehead, Rossendale District, Rochdale, Edinburgh and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham |
Phone | |
| Croydon |
Internet | |
| Glasgow |
Wi-fi | |
| Northwich |
||
| York |
Internet | |
| Birmingham |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Craig
(@deadsoultheend) reported
@tescomobile is there a problem with the network cant ring out and no one can ring me
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liam joesph bowman
(@demonbowman) reported
@tescomobile sort yourself out I've had nothing but problems with your network since joining last year.
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Adrian England
(@adae66) reported
@tescomobile - loose your 20 year phone number during transportation from O2 to Tesco mobile . My wife got a new phone in January but no I message, no data and no FaceTime. Unable to guarantee this problem to be resolved as a known global issue!!!
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DpacOP
(@DpacOP) reported
@tescomobile your mobile down so I can’t call anyone
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Sir Biosimilarz
(@biosimilarz) reported
@tescomobile Your data speeds are crap all over the south east and in London. An absolute joke!
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Craig
(@deadsoultheend) reported
@tescomobile my phone is not working cant make phone calls or receive them
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Beth Perrin
(@BethPerrin) reported
@SuziMcPea @tescomobile My mum and dad are having the same issues not sure about me bit wete all on tesco mobile
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Adrian England
(@adae66) reported
@tescomobile My wife has been in contact with your customer services a number of times but the problem has not been resolved since January. She has had a letter with 4 options which none of them resolve the problem. She wants to keep her number she has had for nearly 20 years.
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Sarah Thornton
(@sass2121) reported
@tescomobile shocking customer service! 5 phone contracts with you, a contract gets cancelled by mistake by yourselves after 3 weeks of constant convos with you and you say nothing you can do and we have to send phone back! Extremely poor and all will be cancelled!
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Andrew Jacobs
(@AndrewJacobsLnD) reported
@tescomobile The same response I've had...let me count...6 times now. I asked today for a Subject Access Request so the clock is ticking - you have 30 days to respond or it goes to @ICOnews as a complaint.
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David Wilson
(@david080659) reported
@tescomobile why is your customer service so bad !! Why cannot I not speak to somebody in UK instead of South Africa !! How long does it take to answer a complaint !! Worst customer service ever 🤬🤬
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rachel cole
(@rachelc09205148) reported
@tescomobile Cancelled my contact twice - two days ago and yesterday. Refused phone as instructed and it is being delivered again today! I don’t want a contact, mainly because customer service has been so awful, but ironically cannot get you to process cancellation. Help!
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Georgina💜
(@Gina_Coates) reported
@tescomobile I’m unable to make any calls. I’ve turned my phone on and off again three times and my bill is fully paid. Is there technical issues?
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Sarah Thornton
(@sass2121) reported
@tescomobile No explanation, nothing as to why it was closed.....only they closed wrong one! Not acceptable at all. Very poor. We are supposed to now go out of our way to return phone we didn't ask contract to be cancelled on or give permission to be cancelled.
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Barrie Taylor-Fraser
(@BarrieFraser) reported
@tescomobile No calls out or in but mobile data working fine. Checked status and says all is fine. Please help!
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Lulu
(@Lulu_R81) reported
@tescomobile There was no usage, it was unusable for the week I had it with no signal, which was the initial issue of complaint being sold a phone & told there were no signal issues (in said store).
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Adrift78
(@tfirda781) reported
@tescomobile also if people are reporting issues maybe actually look into it. Most people will hace restarted their phones
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Rachel
(@Rachelrocket74) reported
@Gina_Coates @tescomobile Likewise in Southport, think they are having issues.
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Lulu
(@Lulu_R81) reported
@tescomobile so I cancel the contract on the new phone I had no signal on from there day I got it and yet you’re still taking money out of my account. Despicable…
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Nick Jones ™
(@nickchigjones) reported
@BKDilse @tescomobile Did you ever get a fix to this ? I’m having the same issue - some websites load and iMessage doesn’t work unless on a vpn
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david bell
(@dbell148) reported
@tescomobile avoid this network!!!
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Lulu
(@Lulu_R81) reported
@tescomobile (And this was after I did a chat with your customer services and told no money would be taken as I got a text about my first D/D payment which should have been cancelled by tesco…
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Suzi
(@SuziMcPea) reported
@tescomobile I can't make any outgoing calls, nor receive incoming. Supposedly no issues. I've tried turning my phone on and off - are there issues?
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Sudge Pearce
(@SujPea) reported
@tescomobile How do I dm you?! I'd actually like a manager to phone me as I'd like to register a formal complaint please.
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Lulu
(@Lulu_R81) reported
@tescomobile Please do enlighten me why I should pay any thing for a contract cancelled within the 14 day time frame because the network didn’t work at all for the duration I had it and this was a specific question I asked when buying it. I’ll ring customer services today to sort it out
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hayley thomas
(@hayleysg1548741) reported
@tescomobile APPALLING ! It is in my opinion that you should avoid this company at ALL costs. My husband and I are still not registered on their network since the 3rd march! Catalogue of multiple errors which are still not resolved. PULLING OUR HAIR OUT!!!!!!!
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Chloe Mastaglio-Fox
(@CMastaglio_93) reported
from
Landore, Wales
@tescomobile why is the signal so poor when I have 5G. Has been like it for a while now… 🙃
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Adrift78
(@tfirda781) reported
@tescomobile also unable to make calls. Rather than dm people can u just state if there is currently a network issue
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colin goad
(@Cgoad08) reported
Hey @tescomobile another day, another failed promise about paying me my refund. Very poor customer service!! #poorcustomerservice #tesco #mobilephones
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Sir Biosimilarz
(@biosimilarz) reported
@tescomobile Dear @O2, as the network provider for @tescomobile, do you have anything to add? Surely your network is not this bad?