Plusnet Outage Report
Why is my Plusnet service not working?
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If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (16%)
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Total Blackout (10%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Caernarfon, Banstead, Upminster, London, Southampton, Bradford, Leeds, Northampton, Dagenham, Hackney, Hanwell, Birmingham, Shrewsbury, Whitley Bay and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Caernarfon |
Internet | |
| Banstead |
Internet | |
| Upminster |
Internet | |
| London |
Internet | |
| Southampton |
Internet | |
| Bradford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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the bme
(@m_efthymiou) reported
My @Plusnet sim hasn't arrived but my old sim has been ported. I now have no phone?! Help!
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nicholie milnee
(@Nichlosallsorts) reported
@Plusnet hi I have a problem with my new router I’ve had it for a couple of months now and all devices and wps devices keep occasionally don’t work although they say “connected”
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Seònaid Lafferty
(@Casarlach) reported
I need a refund and an engineer ASAP otherwise I need you to cancel my order and I’ll go elsewhere @Plusnet @plusnethelp #plusnet /end
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Eric Francis
(@EricFra57216219) reported
@Plusnet Eric Francis how do you tell a company you have no broadband. Like none. There isn’t a line. Nothing. There communication line. You supply broadband. Please help. And why kee sending people who just walk away
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Brenda Evans
(@evans_chirrup) reported
@Plusnet Can't open the login page using wifi from my phone, but managed to open it using data. Suggestions please?
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Lynda.moore69@gmail.
(@lynnipenny69) reported
@Plusnet So you turned off our talk talk Internet early hrs of the morning but as of yet we still have no plus net Internet, we had no notifications and can't bypass our smart heating, your helpline didn't help!!! Wishing we'd never er changed providers right now
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Seònaid Lafferty
(@Casarlach) reported
@Plusnet @plusnethelp I am asking you to be proactive and reach out to a customer who has had to consistently (almost daily) chase you for 6 weeks to ensure you are delivering a service I am paying for (which you are not). 3/
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Sadie
(@sades__) reported
@Plusnet Hi. I ordered a sim only package the other day, however my sim hasn't arrived yet and my phone for calls texts and Internet has been cut off before the new ones been set up (saying emergency calls only).Is there anything that can be done? Thanks
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Rob Potter
(@RobPotter) reported
@Plusnet Hi. I've had orange light and flashing red b since 4.30 this afternoon. No dial tone on land-line phone. Have tried texting and response was its a network problem but ant find evidence of this on down detector or your / bt service status. Any help appreciated
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N4HM3D
(@N4HM3D) reported
Told @Plusnet Broadband that I'm leaving them for @VodafoneUK last week. Please tell me why I've suddenly got connection issues that are now unbearable today. Can't even stay connected for longer than 20mins at a time.
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N4HM3D
(@N4HM3D) reported
I've never been through a relationship breakup, so I ask is this what a breakup is like? @Plusnet giving out toxic vibes because I want to leave them for @VodafoneUK...
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Anne Reed
(@annbabybird) reported
@Plusnet I have sent three letters to customer service. They have not replied to one of them. Great customer service says the adverts I think Not.
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Hybrid Breezy
(@BreezyPSD) reported
@UWUCircle Mines the exact same @Plusnet IS TERRIBLE they promise 50+ mb and I get 0.8 mb
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David Sim 🕊️
(@davidrsim) reported
Yet another @Plusnet customer here with a mobile number that has been ported but no SIM card. Brilliant.
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Lynda.moore69@gmail.
(@lynnipenny69) reported
@Plusnet Award winning service the girl Jasmin I just spoke to couldn't have sounded lesso tethered if she tried, my first day with you it's 6pm and I STILL have no I ternet, despite you cutting my existing provider off at midnight!!
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daniella raymond
(@gerblin) reported
@Plusnet anyone else's down? I checked my account and it says restriction but I'm paid up to date. HELP?!
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Chandulal Z Shah
(@archie42) reported
@Plusnet We had an outage in Milton Keynes MK1 MK2 MK3 areas today. Sky was quick to inform their user of this situation, but Plus Net did not bother. Had to phone support to find out after a while. Why?
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Tim Leng
(@timleng) reported
@lemonfreshrob I used them for a rental property and was close to swapping to them here, but absolutely bloody not after all the problems. I’d recommend plusnet in London - they’re were faultless when I was there.
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Dave
(@dave_lakes) reported
@Plusnet @YorkshireTea Do you have award winning customer service because there’s no way to complain?
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crash ahhhhhhhhh
(@cra5h_davies) reported
@Plusnet @plusnethelp - can you advise of any issues today? My router has randomly dropped multiple times this morning and is taking a while to come back up. North West England
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Baba
(@_junze) reported
@Plusnet just getting below 20mpbs speed on my 71mbps plan. I am not able to stream anything. It's ridiculously slow
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Gareth Hill
(@GarethHill1) reported
@Plusnet I wasn't the original poster, I was highlighting that terrible service by you not replying to her. Strange that you replied to me!
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Jo moss
(@moss_jo) reported
@MikeAmesburyMP @RoyalMailHelp what is happening at northwich sorting office? myself and family waiting over 3 weeks for mail, including a SIM card which has been resent by Plusnet 3 times to my Mum not delivered. Local paper says staffing issues, will we get our postage refunded
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Natasha Burton
(@NatashaSpucia) reported
@Plusnet why have you restricted my services when my bill is payed?? I have reset my router 3 times and still no service get this sorted please ASAP! Thanks
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Alex Dixon
(@Abcmsaj) reported
@CuckooInternet Hey... put my postcode into your site and it says I can get 18-80Mbps - Currently I'm with Plusnet and get 20Mbps MAX - would that be the same with you - you don't attempt to connect me to the faster cabinet down the road from me?
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Omagnon
(@omagnon1986) reported
@virginmedia Will you atnotify twitter when the phonelines are back so I can speak to a member of your team about looking to cancel my service. Because I cant work from home where the service just keeps dropping. For what I pay I could get plusnet or Vodafone for about £20 cheaper
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🐶🐾
(@PopPopSprocker) reported
@Plusnet absolutely shocking internet service. The amount of outages I’ve had over the last week is unacceptable. #cancelllingcontract #wfh
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Seònaid Lafferty
(@Casarlach) reported
@Plusnet it’s been 7 weeks since I told you about my house move. Last week my router started intermittently working (7mbps download & 0.8 upload). Today you debited my account for a service I cannot use. I’m bored of calling everyday with no resolve. I don’t trust in your service
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Seònaid Lafferty
(@Casarlach) reported
@Plusnet it’s been 7 weeks since I told you about my house move. Last week my router started intermittently working (7mbps download & 0.8 upload). Today you debited my account for a service I cannot use. I’m bored of calling everyday with no resolve. I don’t trust your service 1/
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Eric Francis
(@EricFra57216219) reported
@Plusnet engineer arrived today 5 th time can’t install broadband. Shocking service now costing me money. No one can fix. Imagine that 5 engineers they just arrive and walk away when they realise there is no broadband. No line. Errrrr isn’t it core to your survival to deliver it