Origin Broadband Outage Report
Why is my Origin Broadband service not working?
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If you are having issues, please submit a report below.
Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Origin Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Origin Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Origin Broadband compensate me for the outage?
The recent Origin Broadband outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Origin Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Origin Broadband has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Origin Broadband users through our website.
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Internet (64%)
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Total Blackout (13%)
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Wi-fi (13%)
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Phone (8%)
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TV (2%)
Live Outage Map
The most recent Origin Broadband outage reports came from the following cities: Stoke-on-Trent, Birmingham, London, Leicester, Bradford, Hackney, Cardiff, Blackheath, Leeds, Islington, Hanwell, Tower Hamlets, Southampton, Croydon and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| London |
Internet | |
| Birmingham |
Internet | |
| Leicester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Origin Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband From Ofcom. “Solar flares interfere with communications” I see that Ofcom have given you another perfect excuse (for poor service)to give to your weary suffering customers. At anytime of the year.
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@PerBetts @OriginBroadband After paying be sure to cancel any Direct Debit or Recurring Card Payment that Origin have set up (they usually set the RCP up without asking permission (naughty)). This will prevent them from taking money from your account when they have one of their frequent computer glitches.
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@RealKiro @_fadgie_ @OriginBroadband Expecting people to pay extra to make the service work properly ... Absolute charlatans ...
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OriginBroadbandComplaints
(@OriginBroadban1) reported
@PerBetts @OriginBroadband dont forget as well you pay 2 months ahead for your service so the likliehood is they owe you money
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fazalm
(@fazal1984) reported
@OriginBroadband hi team, internet dying on me all afternoon. This has been going on for a few days specially during the noon time. Please help !
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Connor Bull
(@Connor_Bull) reported
@OriginBroadband your broadband is ******* shite. A brick could provide better service
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David Bodman
(@davidjbodman) reported
@OriginBroadband It still didn't make the price increase legitimate, and you haven't actually refuted that! Neither have you refuted that existing customers are now paying for cheaper deals for new customers. These practises should attract the attention of @ofcom and @BBCWatchdog. Very poor.
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@Johnell63593211 @OriginBroadband Be sure you cancel any Direct Debit or Recurring Card Payment they have set up (they usually set up RCP without asking permission (very naughty)). This stops them stealing money from your account months after you have left when they have one of their frequent "computer glitches".
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*卄卂几几卂卄 ㄥㄖㄩ丨丂乇*
(@Hannah_94_x) reported
@OriginBroadband is your internet down?
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband I will continue to exercise my right to comment on the abysmal way you treat customers who have issues with your company.
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband @Ofcom No point in messaging you directly. You don’t respond. How do you expect customers to have any confidence in Origin broadband when almost a third of your customers reviews are either poor or BAD.
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Taylor
(@TaylorGamer43) reported
@OriginBroadband ive got a problem i have a playstation but my nat type is 3 and as a result of that i cant join people on a game called minecraft ive tried everything to change it from moving my playstation closer to the router to changing some of my router settings.
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The Gaming Prince91
(@GamingPrince91) reported
@OriginBroadband i seem to ne having connection issues with my wifi the past few hours ?
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Newham Mum Miss T
(@MissTIslam82) reported
@OriginBroadband @Ofcom 2/2 I need a refund and origin to stop harassing me for a service they never have provided and still dont provide
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John ellis
(@Johnell63593211) reported
@OriginBroadband ......you must be so proud! Even after providing THREE months notice of termination and you still want to bill me for a FOURTH month! A service I haven't used due to moving house. Really poor customer service from a company with a poor attitude! 😡😠🤬
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Shay
(@organised) reported
from
Coventry, England
Stayed with @OriginBroadband in the new house because they’re great for service and you can take your own modem — would have killed for @virginmedia but alas that area is too rural 😭
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Wake UP! and smell the Coffee
(@Schmell_DeCoffe) reported
@JerryonTwidder @OriginBroadband Switch service providers, or you contact @OriginBroadband, the operative who takes your call sends a request to the NOC team, they send it back refused because the operative didn't fill a simple detail in, they submit it again, it gets refused again, repeat ad infinitum.
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mc california
(@mccali99) reported
@OriginBroadband As we couldn't come to a mutual agreement over how best to resolve your case, you now have the right to go to Ombudsman Services: Communications to take your complaint further if you wish. The Ombudsman’s role is to offer free, independent help to resolve your
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LT
(@LT_laytont11) reported
@georgiesucks @virginmedia @OriginBroadband Yeahhh but these guys like to argue or be smart and cocky to customers so its **** either way
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Chris McFadyen
(@_fadgie_) reported
@RealKiro @OriginBroadband Worst provider of any service ive experienced
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itsme
(@itsme05864534) reported
@OriginBroadband would love for my internet to come back online at some points its been down like 2 hours so far
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Derek Weeks
(@DerekWe51929279) reported
@OriginBroadband You have no idea how I feel. Being scammed is not funny. Origin really out to learn how to practice proper Customer service and deal with issues in a timely and professional manner.
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Dani
(@DaniSwaffield) reported
If you ever think about signing up to @OriginBroadband don't. They have completely taken advantage of 2 vulnerable people in their 70's, refuse to let them cancel despite an awful service. Waiting for my complaint to be answered since Feb. Now cut their services off. Awful 🤬
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itsme
(@itsme05864534) reported
@OriginBroadband internet went down like 5 hours ago when you going to fix this issue im unable to work
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Newham Mum Miss T
(@MissTIslam82) reported
@OriginBroadband, @Ofcom 1/2 been paying for a service I never ever received the Internet I paid for, I'm disabled and my kids suffered with no internet, you have no helpline that ever works.
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mc california
(@mccali99) reported
@OriginBroadband in the event that you wish to escalate your complaint. After this letter is sent, no further action will be taken on our part. Please feel free to contact us if you have any further queries regarding your Origin account by calling our teams on 0330 024 17 77.
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David Jennings
(@ChilliDoor) reported
@OriginBroadband Your direct debit system is faulty, your live chat is broken, no one answers calls and you've removed the option to pay outstanding invoices via your website. How am I meant to fix an issue when I can't get through to anyone?
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Alf Dimmock
(@DimmockAlf) reported
@OriginBroadband Internet down again tonight, not good
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Maverick
(@MaverickCS5) reported
@OriginBroadband Hi Origin, Im having problems connecting a Nintendo Switch to the broadband. Connects just fine but when trying to play online, it says NAT type D, wondering how to change this? I believe the router is double NAT'd and requires a static IP. Was not aware of this
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Kiro
(@RealKiro) reported
@OriginBroadband No point, customer service is terrible since I’ve complained multiple times and every time you guys just ask for more money to “upgrade” the internet or ask for hundreds just so I can leave the contract…