O2 Outage Report
Why is my O2 service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 20: Problems at O2
O2 is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (26%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Teddington, Birmingham, Bolton, Croydon, Belsize Park, Hounslow, London, Darwen, Stoke-on-Trent, Bushey, Leeds, York, Liverpool, Blackburn and Wellingborough.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Phone | |
| Luton |
Phone | |
| Manchester |
Internet | |
| Teddington |
Phone | |
| Birmingham |
Phone | |
| Bolton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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ROB WARD
(@FAT_NUTZ) reported
@O2 yet again another pointless message saying fault in CO5 still not fixed another customer lost. Who do I speak to regarding refunding my monthly rental as your clearly in breach of your contract. #useless #inabrewery
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Paul Thompson
(@paul77thompson) reported
@O2 reception in Towcester has not got much better than the H+ network. Any improvements in the pipeline?
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Catherine Collins 💙
(@RD_Catherine) reported
@virginmedia Thanks @virginmedia twitter - stuck in that same black hole sister reached a few weeks ago raising same problem 😡 chatbot convo directed 'to agent'. Still waiting for busy agents to start messaging... 20 mins ago 😒. All from @O2 cos we, well, have no WiFi
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Jess
(@jessslee_) reported
from
Walkden, England
@O2 hi, my mobile date isn’t working and hasn’t been for some hours. No issues in area, and everything looks normal, please help 🥱
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Karina Rae Pockett
(@KarinaPockett) reported
@O2 I’ve done all those and still nothing I’ve had this issue before where you reported no issue and then later said there was an issue
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Katie 💙🤍
(@kate_wba) reported
@O2 hello how do I get the live chat function?? I've been charged several months for an extra that I didn't know I had and I've never used and need to cancel
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Abi
(@Abi66081730) reported
Hi @O2 my phone is being collected today to be repaired on my insurance but I wasnt told if I need to package it up or if the courier gives me something to put it in. Ive read different things online. Can you help me please?
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Em
(@MsCosmicCat) reported
@O2 my o2 priority app isn't working. It says no network (even if on wifi), I tried clearing the data to log out and now it won't let me log in. The app is up to date
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ZX🇰🇮🦅
(@SznDonny_) reported
@O2 you able to help out or not?
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Karen Tamara Levine
(@Kaztastic) reported
@O2 Finally got through to a business customer service agent called Michelle after trying for an hour and been cut off! We can’t use our work phones and I can’t get any help. Please advise as this is absolutely not acceptable!
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ROB WARD
(@FAT_NUTZ) reported
@O2 Hang on I understand about unable to gauge tee a fault free service but when it’s now been over 2 weeks that’s surely not with your terms. It’s a joke. Will be changing providers in October.
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Paula H
(@MrsPAH) reported
@O2 can you confirm the phone number to speak to someone to change an order please? I've chosen my upgrade but it is out of stock - existing phone not working so I'd like to change to a different colour to receive more quickly. Thanks
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steve jones
(@jonesy040669) reported
@O2 As a long time customer I would like at least 8gb with the international roaming and free Disney+ for around around the same price I’m paying now £12
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Nicole Joseph
(@Esmeraldajane) reported
@KarinaPockett @O2 Yeah I’m having problems too. Their website keeps crashing when I’m trying to Topup my daughters new PAYG - which is frustrating as she is out on a trip today and I really want her to have credit for emergencies! 😠
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Dave Elwood
(@daveelwood) reported
@O2 in middle of swapping old number to new sim. On hold to customer service and it cut off. Now have no working phone on any sim
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Jonathon Stillwell
(@JonathonStillw2) reported
@O2 this is something you surely support?
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Todd Bevis ➐
(@OnYaTodd32) reported
@O2 Hello. I got a call from your team the other day saying I could upgrade, I got excited and we spoke about what phones etc and all the good stuff, She then said I could not upgrade and said it was a mistake but my number and contract was pushed though for a upgrade? Help ?
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Luke Kiff
(@LukeKiff) reported
Nobody take out a contract with 02, raised a complaint with them over a week ago and still waiting for a manager to call me back! Breaching complaints isn’t exactly a good look! @O2 @TheFCA
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Carolyn
(@carolyn1784) reported
@O2 I really need to speak to a human being if possible! I can’t seem to login in to my account at all. Help please!
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nicola browne
(@nicolab68292039) reported
@O2 you suck unable to make calls for 3 weeks in my area CR3 keep getting fobbed off by them that they are sorting the problem when!!! Avoid o2 at all costs 😡😡😡😡😡
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Mrs M_PT
(@stphysio_sara) reported
@O2 Looked at all this, done everything on my end… everyday it’s different. Large amount of people in the area, working in area… but still the same terrible connection 😳
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Kim Smith
(@ksmithysmith) reported
Wowzers @O2 shocking customer service when trying to sort a contract query out, put on hold for over 30 mins, not resolved and then silence- is this the future of things to come now you’ve partnered with @virginmedia ??
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Petra-Maria Knight
(@PetraIlieva) reported
@O2 we have a network outage in RH14 that affects all your sub networks, and no it's not 'some trouble' it's pretty much constant lack of signal. Your website says you'll update with news by Friday - what about people who depend on your network for their job, to receive payments?
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Crzynic83
(@crzynic83) reported
@O2 I have been trying to update my account for over a month with a new billing address. Both app and website give me error messages and I can’t update. Will have to cancel if can’t upgrade so pls help
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Abi
(@Abi66081730) reported
@O2 That number doesnt work, it just beeps instead of ringing....
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Josephine Tapper
(@TapperJosephine) reported
@O2 Not much help when I’m out and about. & WiFi calling should only need to be an ad-hoc measure - not the default. Could you point me in the right direction so I can register days without service so those days are refunded? Thank you.
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steve jones
(@jonesy040669) reported
from
Poole, England
@O2 my contact is coming to an end very soon and I’m looking for a good deal as I’ve been a long time customer (bt cellnet days) I kind of know what I looking for so hopefully your customer service will be good to me
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Tom Richardson
(@ThomasEdmund71) reported
@O2 I was bemused by this text you sent me. Your signal has never come. I have never been able to text or phone on your network from my home “To improve your local network, we're carrying out essential work in ME194LZ. While we do, your signal might come and go”
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Josephine Tapper
(@TapperJosephine) reported
@O2 It’s why I’m off after 5 days. Your customer service as bad as coverage.
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Fran Riddle
(@FrankRiddle90) reported
@O2 Your signal coverage in Cornwall is poorer than a Victorian chimney sweepers son. Vodafone, EE & everyone else get signal. I’m sat waiting for my 3G to load an email for 3 working days.