Hyperoptic Outage Report
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Total Blackout (12%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Newbury, Hackney, London, Tower Hamlets, Southwark, Upminster, Croydon, Bristol, Islington, Mansfield, Northampton, Birmingham, Wembley, Nuneaton and Bermondsey.
| City | Problem Type | Report Time |
|---|---|---|
 Newbury |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Hayden David
(@HaydenDavid2) reported
Anyone else having problems with @Hyperoptic ? Been with them less than a month and already having issues of internet cutting out @HyperopticCS
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A. Cherrie 🇺🇦
(@cherrie2502) reported
@Hyperoptic hi, are your phone lines down? I’m trying to activate my broadband and none of the numbers I’m using are connecting including 0333 332 1111. Help please!
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Olly
(@droler) reported
@ianvisits @Hyperoptic They are laying cables in my street. Notwithstanding this incident would you recommend them? I'll be switching broadband in the summer because Virgin are rising prices.
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Andy Bailey
(@Cocksockette) reported
@Hyperoptic Hiya. Anything going on in Glasgow G5. Service outage. Can't get you online. Raised tickets. Nothing? Thanks
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Charles
(@crawfc_kent) reported
@ianvisits @Hyperoptic Moved into a new house - Hperoptic and BT both installed. Went with BT as Hyperoptic had poor reviews- BT online within days and delivers 900 mb and customer service excellent. But more expensive
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N.
(@boynamednaz) reported
@Burnzyyyyyy @Hyperoptic Strap in. I’ve been waiting for over a month for installation and each week it’s ‘we promise it’ll be next week’ to ‘sorry we couldn’t set it up again’. Don’t leave it too late to raise a complaint as the customer service team get ignored by field teams and not worth chasing up.
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Golly gee
(@GGeeGuardian) reported
@Benjjjyy @TalkTalk My mum's never had a good experience with them and has always had issues with their service and customer service. I personally recommend hyperoptic as a new provider I've had them for 2 years and only lost service once and they let me know ahead of time I'd lose it.
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Mr. Islam
(@Mr_S_Islam) reported
Recently moved from Hyperoptic to @virginmedia broadband, absolutely atrocious service and now they’re asking me to pay them extra monthly in order to get constant speed and coverage within my house? Oh @Hyperoptic where are you when I need you…
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Schadenfreude
(@jeffsprogress) reported
Hi @virginmedia I’ve had your broadband now for 18 years. It’s been down for 30 hours now and your inept staff can’t find my account, but you keep sending me service updates. Please get a bloody grip. @Hyperoptic is looking pretty good right now.
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imraan ahmed
(@Imo1810Ahmed) reported
@Hyperoptic hi. I missed my renewal option date by 1 day and am now unable to get the price quoted for my renewal. I am being treated as a new customer. Is there any way my quote can be reinstated. This type of treatment is very different to all other providers who value loyalty
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Richard Sharkey 💙🇺🇦
(@Rsharkeyuk) reported
@ianvisits @Hyperoptic Just be glad you're not on @VodafoneUK 9 days without fibre broadband and no resolution in sight
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E Diaz orisit? Real name is Theresa.
(@EDiaz61191329) reported
@jeffsprogress @virginmedia @Hyperoptic Starlink from a satellite! So even when the power goes down, you don't!😜🥰
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Mark Kelly
(@GlueWhichBinds) reported
from
Walthamstow, England
@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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Matt
(@e67785a300794ec) reported
@Hyperoptic do you have a complaints contact, please? I’m having to move home and you can’t supply my new place as your service isn’t available there. Both circumstances are out of my control yet you are expecting me to pay hundreds to cancel.
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Gusu Tortle Floof 🏳️🌈
(@GusuTortleFloof) reported
Hello, @Hyperoptic. Your customer service number and business line aren't working and our WiFi had been completely down since this morning. Please help!
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ianVisits
(@ianvisits) reported
@droler @Hyperoptic I've generally found them to a decent and reliable service. Have used them in two properties, and would again when I move.
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Grezza
(@Grezza1862) reported
@jeffsprogress @virginmedia @Hyperoptic They are awful. Had them for a year and that was enough
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Diana Taylor
(@DianaNTaylor) reported
@Hyperoptic just sitting @BoroughFood waiting for my turn, how about you fix these guys (they’re a charity feeding folk) some cut-price super fast Wi-Fi? Enable those struggling to top up smart meters and check their emails, maybe even check their Socials 🙏🏻
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king hay cheong
(@khc_the_great) reported
@Hyperoptic customer support really need some work. Internet down more than a week and still no realistic time frame to get it fixed! Sure to say I won't be renewing the contract.
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Sam B
(@samb1729) reported
It's been 18 hours since I last had a functioning @virginmedia internet connection. Third total outage in a week. @Hyperoptic I'm begging you to come take their business
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Marley
(@MarleyPonte89) reported
@HyperopticCS @Hyperoptic No one has called yet. How do I know they r actually coming today? I can’t stay indoors all day not know when they will turn up. I am connected to a neighbours Wi-Fi but the signal is so weak. It’s affecting my work as I work from home. This is very frustrating.
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etsKi
(@etsKi_) reported
@Pijinnn_ nah they dont pay if you cancel, the deal is you sign up with them after your contract ends and theyll give you free internet till it ends. I know my mate is on month 5 of free hyperoptic internet, and as someone that used it for 5 years in glasgow, it never went down once!
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Evadne W.
(@evadne) reported
In my opinion complete collapse of Hyperoptic support today, lost connectivity at 5AM BST, filed ticket, no reply until 1PM
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Amie Wright
(@AmieWri76009776) reported
@Hyperoptic development wide internet issue you won't acknowledge. Engineer today quoted "at least you have internet". Appalling customer service! We pay for 1gb and are getting 30mb! #sortitout #appallingcustomerservice #hyperoptic
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HAMMY
(@kamuddin1) reported
Hyperoptic has no internet I’m in Islington is anyone else having issues
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HyperopticCS
(@HyperopticCS) reported
@mikecurryphotos The router is required for transmitting the connection into a wireless signal, while there is only one Hyperoptic socket per premise, the router allows for up to 4 LAN-connected devices. 1/2
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Laura
(@ldoyle86) reported
@Hyperoptic really disappointed with customer service received - been a customer since 2017 and need to cancel due to moving house (you don't supply the new property). Being told I can't cancel for 30 days despite not being in contract! Last thing I need with a stressful move.
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PIJINNN
(@Pijinnn_) reported
@etsKi_ Ah so I could cancel then use hyperopic during my cool off period with VM before I sign up again for a better deal? Or would it include switching to hyperoptic
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Bob
(@snagsf1) reported
@Hyperoptic I'd love to know how you can claim to be BB provider of the year 2023 (it's April, grow up)? Especially as I'm paying you £50 a month for a dogshit service that buffers all over the shop on every. single. clip. I play on my phone. Utter garbage.
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Varun
(@varun_london) reported
@Hyperoptic there is an internet outage at E14 St Davids Square since this morning