Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Phone (56%)
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Internet (24%)
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Total Blackout (13%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Leeds, Clacton-on-Sea, Salford, Saint Leonards-on-Sea, Harrow, Sheffield, Reading, Manchester, Swansea, Irvine, Kettering, Birmingham, Hounslow, London and Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Clacton-on-Sea |
||
| Salford |
Internet | |
| Saint Leonards-on-Sea |
Total Blackout | |
| Harrow |
Phone | |
| Sheffield |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Ultimaxx Ceramics
(@UltimaxxC) reported
@giffgaff Absolutely horrific service . Money stolen from my bank account.
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Anabelle Willcox
(@BellaRocka) reported
@giffgaff help! I have a blind mother in law who can’t find a number to call to get help, she’s been trying all day!
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Phil Ray
(@philraydio) reported
Seems to be a really poor signal with O2/Giffgaff in the north Nottinghamshire lately. Only seems to be recent though. Any reasons @O2?
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Maddy
(@maddycoconut) reported
@O2 @VodafoneUK @giffgaff I’ve been without any connection due to a local tower for about 14 hours now. Your websites say no updates until 4/4. Is there a plan to fix the tower? Realistically when should I expect an update? How can I keep track of updates without any signal?
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🏴 Jude 🏴
(@JMACL1673) reported
@giffgaff hi guys Is there a known issue resetting account passwords on the recycle site?
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NightShane
(@NightShade9174) reported
@giffgaff im having issues signing in to the mobile app. my credentials are correct, yet when i try to sign in, it kicks me out and sends me back to the app and tells me to log in again, rinse repeat. can you help?
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Lock Down Woody
(@DavidJEWood) reported
@Darreng85031479 Mobile phone contract ended with 3 - £80 incl cost of iPhone New contract offered just airtime and data - no phone £75 WTF!! Moved to GiffGaff - £10
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robert smith
(@dancastree64) reported
@giffgaff has any giffgaff customers reported a signal problem in the OL28EE aera ?
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bluerise908
(@bluerise908) reported
@giffgaff Hi. Is there a problem with your network? I'm not receiving any SMS.
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Vanessa Wheeler
(@nessaw200) reported
@giffgaff Hi, how do I get help, if I can't log onto my account. Password has been reset twice but you still keep locking me out
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🌙✨
(@OriginallyAlice) reported
@giffgaff can I report someone harassing me that’s on your network?
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ECWC
(@LazerGunPewPewz) reported
@tescomobile Or just dump the contract model like giffgaff. If your service is truly good, people will stay. Dont hold your customers hostage with a piece of paper
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Ultimaxx Ceramics
(@UltimaxxC) reported
@giffgaff horrific service . Customer service non existent. Three payments for a phone I do not own ?? Never again
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Kaine Sweet
(@Kaine_Sweet) reported
@giffgaff Still 2 bars of signal what is O2 doing to the signal speed it used to be brilliant
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MBR 🌸🔥 🏳️🌈
(@mtothebtothe) reported
@giffgaff I need some help asap
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Lance
(@lance61026661) reported
@giffgaff why is it since I joined I get at least 2 random phone calls per day from mobile numbers and its silent then hang up after 2 seconds.I want to know if anyone else gets these as its looking like GG obviously sell your number on as its only just started since I joined
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Jaxed
(@jaxedb) reported
@Yash4644 @Stxngfx how can you mock giffgaff when you use virgin 😭. i’ve never used datamosh in my life so idk what you’re on about “montage editor”. just know that whenever you talk you make the most pointless statements it’s actually a waste of my time. so you can either block me. or move on :)
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Tomek Fosiewicz
(@tomafos) reported
@giffgaff hi there, got an e-mail that my phone number has expired. A bit strange. Can you please help me reinstate it? Cheers.
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Never Heard of Customer service
(@HeardCustomer) reported
Yo @lebara, I v ordered a sim card, paid for it, to switch to your service. Guess what. Haven't received it. That order was made on 19/03. Is that a sign? Should I ask for my money back and stay with @giffgaff ?
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Shane Slack Music Official 🌍 🏳️🌈🧠💙
(@ShaneSlackMusic) reported
@giffgaff Umm slight issue @giffgaff. Your tweet was posted a few hours too late 🤔
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CRy3Gen
(@CRy3Gen) reported
@tescomobile Yeah you could not stop charging me when I got scammed. 3 times I asked you to stop charging and 3 times you carried on charging me. CONCLUSION , never buy into a contract . #giffgaff
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Brian “hyped for dying light 2” Pott
(@BrianPott0) reported
@HotlineManny @PixelIsFunni Damn. Tbf I didn’t @ giffgaff so the bot probably searches tweets that have the word but I dunno
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chick
(@chick28852596) reported
@giffgaff Be happier if there was actually a signal anywhere,dreadful service will be moving elsewhere as of Friday
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giffgaff | The mobile network run by you
(@giffgaff) reported
@BellaRocka Hi Anabelle. We are an online only mobile network, meaning we do not have a customer service number. Please can you let us know what issue she is having via DM, so we can advise further - giffgaff Jade
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onyx ⚢ / 📌MONA EDIT
(@alatusjade) reported
@FllSCHL LORD I HAVE NO CLUE BUT I SWEAR IT USES THE SAME KINDA NETWORK AS O2 BC MY PHONE ALWAYS SAYS O2 WHENEVER I CHECK NETWORK BUT THE NETWORK PROVIDER IS GIFFGAFF
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Will Bond
(@Will_bond83) reported
@giffgaff my data isn’t working on my phone and it’s the same on my mums phone too, but it says online that there are no problems :/
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Kaine Sweet
(@Kaine_Sweet) reported
@O2 @giffgaff any update regarding the phone signal in Bristol area still 2 bars used to be 4 bars 4g but 3gnis faster in the area what did you do Downgraded the signal for us?
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Gez H- (S.... Annoying ) #FBNHS✊🏼☮️💙
(@GezHaddon) reported
@UswitchUK If the phones been made buy one from Giffgaff or alike. There’s enough folk who don’t give a **** about the planet so new this, new that will still be around but u don’t have to join the mindless . Save your pennies & do a bit for the young ones who have to try saving this 🌎
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Rachael Norris
(@rachnozz) reported
from
Liverpool, England
@giffgaff I’m sorry! I’m a terrible person. I don’t cope well with change.
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NightShane
(@NightShade9174) reported
@giffgaff it has worked, thank you for your help, i just recieved the sms to change my password.