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Garmin Connect is a health and fitness activity platform for users of Garmin trackers such as smartwatches, heart rate monitors and GPS devices. The Garmin Connect app is available in the Google and Apple stores.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Garmin Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Garmin Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Garmin Connect users through our website.
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App Crashing (35%)
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Online Features (24%)
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Website Down (22%)
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Errors (7%)
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Sign in (6%)
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Device Failure (6%)
Live Outage Map
The most recent Garmin Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Device Failure | |
| Bristol |
Online Features | |
 Vienna |
App Crashing | |
 Bogotá |
Website Down | |
 Orthez |
Online Features | |
 Guayaquil |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Garmin Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Khadija
(@KhadijaHegazy) reported
@GarminFitness hello, my watch suddenly stopped syncing to garmin connect app since yesterday morning. I have a fenix 5. Please help
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WiseMan999
(@grump999) reported
@GarminFitness What happened with the design of the HRM battery compartment? Impossible to remove absurdly small screws to replace battery. Left with a useless bit of kit. Unimpressed - really poor design. Not what I would expect from Garmin.
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Garmin
(@Garmin) reported
@Justin_Britton @GarminFitness Oh no, Justin! We're so sorry to hear about this and would like to see how we can help. Does the watch take a charge at all? If you plug it into the computer and press and hold the power light button for 20-30 seconds does the watch do anything? *MH
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Dennis (a.k.a. Devo)
(@djdevo79) reported
@Massonite @Garmin @GarminFitness Wi-Fi yes. Bigger geebees? I don't know how much storage this has. Not using it for offline music though
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Mat Sherlock
(@matsher75) reported
@Garmin 2/2 it’s the primary function of the device!! All I get from @GarminUK @GarminFitness is “it’s accurate to the degree we expect, it must be “GPS Drift” which is made up nonsense for when you have a terrible device on the market and won’t admit it…
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Mat Sherlock
(@matsher75) reported
@HarijsZulgis @GarminFitness Not sure if that’s a good thing or a bad thing? Another watch that can’t accurately track distance or their chance to fix the crock of **** that is the 6…
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Hershy Mandel
(@hershy_mandel) reported
@milesplit @GarminFitness The GPS on my 625 watch stopped working, do I have to buy a new watch or will Garmin give me customer service and try to resolve the issue
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Richard Whitlock
(@RichardWhitloc2) reported
@AndersenRuns @GarminFitness Call @Garmin service. They often can help. They have treated me very well in past, even when off warranty.
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Pump protection squad
(@ProtectionPump) reported
@TheMarketDog @Garmin @GarminFitness Peloton's actual problem is that it's not an iPad on a bike. If Apple or Samsung brings this into their little "Smart things" ecosystem, they can add alot of value.
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David Cass
(@BubCass) reported
@Casseng @GarminFitness I’d blame broken broken sleep and night feeds but really I just got lazy.
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Chris O'Leary
(@ohhleary) reported
I’m a week into using an Apple Watch after everyone told me it was better than the @GarminFitness Forerunner 235. I charged the Forerunner twice a week. On airplane mode, I can’t even get through two days on the @apple Watch 7 using the same functions. WTF?
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Miles For Justice
(@stretchmurphy) reported
@GarminFitness so I’ve had the Forerunner 245 music for a year and l feel like I’m missing out on so many of its features. Mainly adding workouts and intervals and who knows what else because you don’t know what you don’t know until you know. Can you help me out with this?
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Chastrya Dendang
(@Chast89) reported
from
Ibaraki Shi, Ōsaka-fu
@Garmin @GarminFitness @GarminUK after updating to 7.10 3 days ago, my FR645M cannot track gps and the HR reading is not right… How can I fix this?!
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Langers
(@frapdoodler) reported
@GarminFitness @hdbaumeister Same issue, can’t get rid of it & takes up most of phone screen for no good reason. Sorry but the Connect app gets worse with each recent update … 👎
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Sarah Moser
(@pixistik04) reported
@Strava @StravaSupport I just ran my first marathon Sunday (11/7) but my @GarminFitness watch only tracked 26.14 miles. Please help!! I need my Strava to show I actually ran a marathon. I can provide the receipts!!
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G8tekeeper
(@G8tekeeper) reported
So my @GarminFitness Tactix Bravo charger just **** the bed. Let’s not discuss the substandard wrist band. Sad. Looking at you again, @GShock_US. 🇺🇸
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Nadine Coyles Passport
(@scotinthecity) reported
@GarminFitness do absolutely nothing to fix or upgrade Garmin pay and yet refuse to shell out for Gpay integration making a large gap in functional competition
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WiseMan999
(@grump999) reported
@GarminFitness Thanks for the reply. In the UK. It's the HRM that came with my Edge810. It seems to be a well known problem - impossible to remove screws even with jewellers' screw drivers. Crazy design - is it considered a disposable item? My Cardiosport HRM uses a coin - so much better.
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SDoshi
(@ShwetaDoshi1) reported
@SUDIPZ @Garmin @GarminFitness Appreciate that instead of routing to support team, who redirect to service center we need someone more responsible to look into issue
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Armend Krasniqi
(@Armendi) reported
@GarminFitness Those straps looking very clean! Mine are worst right now :(
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Barry Mowat
(@mowatb) reported
@GarminUK @GarminFitness any update on this? It's been going on for months. The advice you've given to date still not addressed the issue. All I got was a questionaire as you your support team did.
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Chloe
(@iswineselfcare) reported
@Garmin @GarminFitness can you all please fix the thing where my watch deletes my whole workout? Running 8 miles with a headwind should have been recorded. Thanks.
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Polina Kerman
(@PolinaKerman) reported
from
Machala, Provincia de El Oro
Hey @Garmin my Venu keeps glitching and freezing. Eg- when swiping to add water, there isn’t an option to click on the glass and the creen freezes at that point. After screen goes dark and doesn’t nothing else 🥺 Help? #garmin #gadgets @GarminFitness
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Linquel Isswell
(@linquel) reported
@GarminFitness Already have a ticket started with customer support. Tried this and it didn't help. Waiting to hear back. -Connect device into power source -Hold the power button down for 30 seconds -Remove device from power source -Push the power button down for 1.5 seconds to turn back on
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Kitch 🇦🇺
(@kitchtrips) reported
from
Sydney, State of New South Wales
@GarminFitness Must have been a server issue because everything is back to normal now! When I synched yesterday, all the data was present once again.
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Brian Cass
(@Casseng) reported
@BubCass @GarminFitness What happened to you in 2018? Big dip down!!
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Hin
(@Hin323) reported
@johnlewishelp I placed an order of a @GarminFitness watch. It says delivered to the builders next door but no one seems to knows anything about it. Please help! It's supposed to be a present.
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Roland Schoeman
(@Rolandschoeman) reported
@Garmin @GarminFitness hi guys. Trying to reach you regarding the excessive noise on a fenix 6s when messages etc come through. Have DM’ed. looking through forums this seems to be a common issue.
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Walter Robinson 🇨🇦
(@walterrobinson) reported
Would be great if @GarminFitness and @MyFitnessPal would fix their sync issues, it's been 60 hours and reinstalling both apps etc doesn't work. Asking for me, thanks.
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Paul
(@paulryanjones) reported
Hey @Garmin @GarminFitness @GarminUK - are you aware of an issue where the heart rate is not recording correctly? I have a #Forerunner235 that is being temperamental in that it sometimes records the heart rate at about half the usual rate (I do the same run and time every day)