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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (48%)
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Errors (16%)
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Online Features (15%)
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Device Failure (9%)
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Sign in (7%)
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Website Down (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
 Troyes |
Website Down | |
 Nottingham |
App Crashing | |
| Glasgow |
App Crashing | |
| Köln |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Becky 🕸⭐
(@beckyboris) reported
@FitbitSupport I run in the same area and this is only just becoming a problem? Your troubleshooting is useless. I'm so disappointed.
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william 🤹🏻♂️
(@wmcneillie_) reported
@FitbitSupport Hello team, I was gifted a Fitbit Versa 2 in December 2019 - the screen has just started showing a blue line down one side - how do I go about fixing this??
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Kumar Ujjwal
(@Ujjwal_K_) reported
@FitbitSupport Stop asking same information again and again. Instead focus in solving issue.
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Ella Bishop
(@EllamBishop) reported
@FitbitSupport my Fitbit charge 4 purchased only last month has terrible battery life, especially in cold weather. Just went on a run and it died on me a mile in, had 26% batt before I left. Do you have anywhere it can be serviced?
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Nikhar Jajodia
(@JajodiaNikhar) reported
@FitbitSupport Hi! I own an InspireHR which I bought ~10 months back. It was working great until a month back but it discharges in less than 3 hours from 100% now. Could you help me with a fix?!
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Jemma
(@doyle_jemma) reported
@FitbitSupport I can’t sync my blaze to the app is there a problem with the app?
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Rational Jimmy
(@rational_jimmy) reported
@FitbitSupport @fitbit Data export has been broken for at least a year now (Google authorization error when attempting to download file). Are we not allowed to access our Fitbit data? Does it only belong to Fitbit now?
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Amy Joannou
(@Kebabmom) reported
@FitbitSupport my inspire charging cord is not working properly and is way too short.
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Nina 🕷️ Girly swot 🇪🇺🇳🇱🏴
(@yirara_bah) reported
@FitbitSupport Fitbit, that's not the point. Setting a custom maximum heartrate zone has been broken since June. If I set a custom maxHR it constantly reverts back to the default setting. There are many people on your forums compaining about this for months. Yet no fix.
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Elizabeth Fogarty
(@ElizabethFogar2) reported
@FitbitSupport my fitbitHR isn’t tracking my sleep accurately. Can you please help me reset it. This happened once before and I’m not recalling the fix. It’s says I’ve only slept 2 ish hours a couple of nights this week and that’s definitely not the case. Thanks!
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LittleG
(@NicGraceG) reported
@FitbitSupport when are you going to fix your app??? There's a lot of people with alot of syncing issues.
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Aman Jain
(@amanjain630) reported
@FitbitIN @fitbit @FitbitSupport please help i haven't got my watch and no one is replying to my mail also please help #fitbit
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Jayson Gregurek
(@jgreg06) reported
@FitbitSupport There isn't a option to propose a change to something that's already stored in the fitbit baroda database. I made a custom one to fix it for me.
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sourav mohanty
(@souravmohanty98) reported
@FitbitSupport hello there i have been using versa 2 since last 6 months and let me tell you the biggest issue which I am facing is the syncing issue and recently i have stopped getting whatsapp notification on my versa 2. Please do help me with this issue ASAP.
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Ashokkumar
(@ashokraj83) reported
@FitbitSupport my fitbit does not turn on after charging. I did not charge my fitbit for 2 months and now the screen is blank. It just displays 0% and screen turns blank. Request your support on how to fix this issue.
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Em
(@yeeyrl) reported
from
Mentor, Ohio
Help @FitbitSupport my calories burned are not tracking. Heart rate is on. Workout alone shows almost as many as whole day shows.
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Jordy Jardashian
(@iLike_Kittehs) reported
.@FitbitSupport so let me get this straight: I spent 350 dollars in the new fit bit and it doesn't even sync to set up? So I've got a screen that just slides through "sync to set up" in like 40 different languages lol. Any help?
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🇨🇦
(@miller2727) reported
@Apple Maybe you guys should fix the latest iOS 14.2 update. It crashes the Apple Watch and data source won’t sink to each other. I wish I never purchased the watch. Might as well wear a brick on my wrist because it’s not useless. Should have stuck with my @fitbit I never had a problem
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Tishee
(@triciabearla) reported
@FitbitSupport trying to buy from the website and they won’t let me move past the checkout as they are looking for business VAT ID - anyone help?
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Jayson Gregurek
(@jgreg06) reported
@FitbitSupport There isn't a option to request a change to a food's nutrition stored in the fitbit's barcode database. I made a custom one for myself to fix it for me.
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Jodie Carter
(@jodstar_82) reported
@FitbitSupport When are you going to fix the syncing issues. The watch is virtually useless without it.
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Povey
(@ThatPovey) reported
@FitbitSupport I keep doing this following all the information on the forums and there seems to be a wider issue. I have a galaxy S10 running Android version 10
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Kumar Ujjwal
(@Ujjwal_K_) reported
@FitbitSupport You need years to respond. Pls replace the device or make a refund. You failed to fix the issue since last two and half months. I don't want waste my time, energy and money for you.
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Michael Maye
(@mayo_mick) reported
from
Mayo County, Connaught
Hi @FitbitSupport I'm having problems activating the premium plan. I keep getting error code [OR-AFF-01]
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Tyler Teuscher
(@tteuscher) reported
@FitbitSupport hi, looks like I'm having an issue with my heart rate tracking with my Charge 4. I have tried resetting it but looks like it's reading 12-15 beats higher than it was.
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Aman Jain
(@amanjain630) reported
@FitbitIN @fitbit @FitbitSupport please reply to my, i haven't got my replacement watch its been since a month i received a mail that your watch has been shipped. Please help #Fitbit #Fitbitversa
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Curtis Nicholson
(@curtisnicholson) reported
@FitbitSupport Hello Fitbit. You have sent me two replacement Fitbit Versa 2 devices due to syncing issue. And it’s still not resolved. I was expecting a follow up email from a manager 2 days ago and still have not received a response. Not impressed!
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Test Pro
(@TestPro42197011) reported
@FitbitSupport Hello guys, I encounter some trouble with my charge 4 watch. I have the following issues: 1.The GPS does not working properly - on the map is missing a part of my running track
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Fiona Barcoe
(@__fi_b__) reported
@FitbitSupport Thanks for your help but I have been advised that I cannot purchase a product from one country and send to another by a live chat agent.
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🇨🇦
(@miller2727) reported
@Apple Maybe you guys should fix the latest iOS 14.2 update. It crashes the Apple Watch and data source won’t sync to each other. I wish I never purchased the watch. Might as well wear a brick on my wrist because it’s not useless. Should have stuck with my @fitbit I never had a problem