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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (62%)
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Website (30%)
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Trading platform (6%)
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Withdrawals (2%)
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Deposits (%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Athens |
Website | |
| Miami |
Website | |
| Minneapolis |
Website | |
| Winter Garden |
Website | |
| Palmetto |
Login | |
| Decatur |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Vartika Singh
(@vartikas) reported
@etrade Hello! I have been trying to get in touch with customer service for the last two weeks through chat, twitter, and call but have been unable to get hold of anyone. How do I contact customer service?
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Saul
(@adam49922419) reported
@fastnlite1 @etrade Bad is an understatement. They just don't care about their customers and it's obvious
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Linda Lee
(@lindalee711) reported
@etrade is the WORST! after being on hold for over an hour, they transfer me to a department that is DONE for the day.
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REID BENSON
(@reidbenson) reported
I have been attempting to talk to someone @etrade for a week. I’ve been a customer 10 yrs😡 2.5 hours on hold to be hung up on. 😡 Live chat function doesn’t work AT ALL... 😡 expected 3-5 days response time on messages. Anyone know anything about @TDAmeritrade customer service?
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Smart boi
(@waffloop) reported
@Crisneros_ @jlong78la @etrade Nah, I’ve not had any login issues but I’ve had difficulty getting in touch with customer services. It either never works or the wait times are nuts.
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Jared Littlejohn
(@jaredlittlejohn) reported
@reidbenson @etrade @TDAmeritrade I've never had to use their customer service, but I've used TD ameritrade for ~5 years and have had a good experience
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Tabitha Morabito
(@Iluv2zmzm) reported
@etrade i still can't log in to my account, you going to fix your website or nah??
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P Mac
(@pmac92681135) reported
@etrade wow. You really need to fix your support. I’m still holding after an hour of waiting. This is unacceptable. And it’s starting to be the norm.
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Bento Stox
(@BentoStox) reported
@etrade what is the point of having customer service if it is impossible to ever get through when you have a problem??
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Jason Curry
(@jasondcurry) reported
@ChristoCinco So frustrating! Bad @etrade !
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Leo
(@LeoTheGreat300) reported
@etrade might be the worst platform on the market
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pfishh
(@pfishh) reported
@kaye_kikay @etrade Don’t do it! I moved IRA there— took 3 hours over 2 days on hold to sort out their error of transferring an initial account 3 times— a $2,000 error. Try TIAA which responded in 3 minutes
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Sometimes known as Rotorius.
(@Iecere1) reported
@yardmaster14 @etrade @RobinhoodApp Fair. Not all farts smell bad either.
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carbon relocation expert
(@rbgibbfarms) reported
So I set up an @etrade account, now I’m having trouble logging in. If you need any customer service from them... don’t count on it! Been on hold for 4hrs, tried getting them to email log in stuff, and tried online chat wait time was 3hrs, there service is horrible.
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Ben Cavey
(@ben_cavey) reported
@etrade let’s advertise when we can’t even service our own clients - lost so many hours of my life it’s a joke
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James Line
(@JIMMYLINE) reported
@etrade I have waited 30 MINUTES on the phone. Nobody answers! Your chat feature is down and it tells to call. I call, and can’t reach you. For a nationwide business, you need to work on this. I have a SIMPLE QUESTION and nobody can answer the phone? #etrade
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John Voliva
(@johnvoliva) reported
@etrade 313 minute wait for online chat? Been on hold on the phone for over 15 minutes? All to try to access my account I have been locked out of? Awesome customer service! /sarcasm
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Monique
(@spinmesomesugar) reported
Thanks @etrade this is only the third day I’ve had these egregious wait times only to never have my issue reconciled. Also, why does your rep have a rooster crowing in the background?
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Cub Fan Danny
(@Cubfandanny) reported
@etrade your customer service stinks. I call can’t get anyone over an hour multiple times. During a call 2 u I get a call from E*TRADE I take the call & recording to call or online support. I go online and wait time is 324 minutes.
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Alex Gregory
(@AlexGregs01) reported
@etrade Is anyone working there today? Apparently I need to activate my a/c, but almost 2 hours on hold calling from the UK and same again with the chat function which is advising 365 minutes, This terrible service! Please do not ignore.
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DefinitelyCameron
(@DefinitelyTech) reported
@etrade Ive been trying to contact your customer service for 2 weeks now with calls over an hour long to re-activate my account. Maybe instead of SB ad, spend money on helping the customer?
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NicksWorld
(@NickGre09905790) reported
@etrade Why does it take 2 hours to answer the phone for customer@service. You have locked my funds
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Timothy Ly
(@TimothyLy15) reported
@etrade Why have your wait times for customer service been so horrendous? I mean an hour? Cmon!
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Saul
(@adam49922419) reported
@etrade Let's share an Etrade experience. 5-hour wait to speak with someone. They immediately transfer you to a "Trader." Trader doesn't care to solve problem, and you just wasted 5 hours of your life.Rinse&Repeat,same experience.2 weeks later same problem. Case is still open
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James Line
(@JIMMYLINE) reported
Dear @etrade .... please improve your customer service. Your CHAT service is down. I have called twice today, and had to hang up the first time because my lunch break was over & I couldn’t wait any longer. Now, I am 15 minutes into my second phone call and nobody has answered
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Etcnox
(@Aoatroxhack) reported
@johnvoliva @etrade HMU for account recovery and bug fixes
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J Stonks
(@JackfooStocc) reported
Y’all can **** on @RobinhoodApp for being sleezy but I STG @etrade is the most piece of **** app for trading. I’ve been trying to withdraw my settled cash for weeks now & they say they are “too busy and to call customer service” ... no one has answered customer service in weeks
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Deep Madan
(@dmadan81) reported
@etrade customer service is completely inadequate
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Sagar
(@sagarvanteddu) reported
Hey @etrade , what is the best way to reach customer service? 1. Been on the phone(8003872331) for over an hour with no response. 2. Live chat shows wait time of 247 mins.
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True Arizona Patriot 🇺🇸 🌵
(@GhostsAndGold) reported
@theunknowntrdr @etrade I have both E*TRADE (s/u for comp stock plan) TD (personal, I like T or S). Just started trading again been using E* but it’s super slow this morning!!! Thinking of moving everything over to TD